Customer Service Executive

Esco; Kepulauan Riau; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

Esco Lifesciences Group is seeking a Customer Service Inside Sales professional based in Indonesia. You will coordinate with the sales team, manage order documents, track deliveries, and ensure timely shipment while maintaining strong customer relationships.

The role requires a Bachelor's degree in Life Sciences, Engineering, or related fields, with strong English skills. Mandarin is a plus; experience with paperwork and customer satisfaction is valued.

Qualifications

• Bachelor’s degree or related field required (Life Sciences, Engineering, Business Administration, etc.).
• Good in spoken and written English is a must; Mandarin is a plus.
• Experience handling paperwork and achieving customer satisfaction preferred.
• Good attitude and responsible; understanding of production and marketing processes and sales analysis.

Responsibilities

• Coordinate with sales to manage documents from field sales.
• Track incoming sales and delivered units; monitor order status.
• Review Order Confirmations and update customers on details and scheduling.
• Liaise with Production to ensure timely delivery and pass documents to Accounts.

Skills

English proficiency

Mandarin language (nice to have)

Customer service experience

Production and marketing understanding

Education

Bachelor's degree or related field

Job description

Esco Lifesciences Group is improving lives through science! Headquartered in Singapore, expanded globally with factories and offices in 43 locations around the world, Esco is building a synergistic ecosystem of life science tools, diagnostics, therapies, and technologies to improve human lives.

With nearly 50 years of history and a strong foundation in Singapore, Esco is a dynamic, fast-growing, mid-sized multinational organization that bridges East and West. We offer a diverse, inclusive, and globally connected environment where you’ll collaborate with top experts and visionary clients worldwide. As we accelerate our global expansion, you’ll have the unique opportunity to grow your career in tandem with the company, driving innovation and shaping a healthier, more equitable, and resilient future.

Job Title: Customer Service Inside Sales

Direct Manager: Global Operations Manager

Key Responsibilities:

• Coordinate with the sales team to handle the related documents received from field sales.
• Maintain tracking of incoming sales and delivered units.
• Review Order Confirmations from Order Processing and send updates to customers on the order details and scheduling.
• Liaise with Production to ensure timely delivery.
• Consolidate respective sale documents to pass to the Accounts Department upon successful delivery, installation, and commissioning.
• Manage and organize sales documents.
• Meet ISO Objectives and comply with ISO 9001, ISO 14001, and ISO 13485 requirements.
• Interact with customers to provide information in response to inquiries about products and services.
• Handle and resolve customer’s complaints.
• Co-ordinate order processing and shipment of goods.
• Help customers to decide what type of products would best suit their needs together with product specialists.

Key Requirements:

• Bachelor’s degree in Life Sciences, Engineering, Business Administration, or related fields, preferably specialized in sales and marketing.
• Good in spoken and written English is a must, Good in spoken and written Mandarin is a plus.
• Candidates with experience in handling paperwork and achieving customer satisfaction preferred.
• Good attitude and shows responsibility.
• Understanding of production and marketing techniques, including production processes and sales analysis.