Customer Service E-Commerce

KantorKu; Jakarta Pusat; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

Facetology is seeking an Admin E-Commerce CS to handle chat-based customer inquiries across platforms like Shopee, Tokopedia, Lazada, and TikTok Shop. You will resolve order, payment, and product information issues while maintaining thorough records of customer interactions.

The role requires a diploma or bachelor’s degree, experience in e-commerce customer service, and strong communication aligned with our brand voice. Weekend shifts may be required.

Qualifications

• Diploma or Bachelor's degree required.
• Experience in e-commerce customer service.
• Familiar with major e-commerce platforms (Shopee, Tokopedia, TikTok Shop, Lazada, etc.).
• Excellent communication and writing skills aligned with brand voice.
• Strong problem-solving abilities and professionalism.
• Strong interest and knowledge in beauty industry.
• Willing to work in shift including weekends or campaign periods.

Responsibilities

• Respond to customer inquiries regarding products, services, order status, and general questions by chat in e-commerce on platforms like Shopee, Tokopedia, Lazada, TikTok Shop, etc.
• Resolve customer issues related to orders, payments, refunds, and product information.
• Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions.

Skills

Customer service

E-commerce platforms

Communication

Problem solving

Time management

Education

Diploma or Bachelor's degree

Tools

Shopee

Tokopedia

Lazada

TikTok Shop

Job description

Joining FACETOLOGY means becoming part of a dynamic beauty brand. We are a human-centric environment, driven by the purpose of enhancing quality of life through our products.

As a Admin E-Commerce CS, you will:

• Respond to customer inquiries regarding products, services, order status, and general questions by chat in e-commerce (Shopee, Tokopedia, Lazada, Tiktokshop, etc)
• Resolve customer issues related to orders, payments, refunds, and product information.
• Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions.

Requirements

• Minimum Diploma or Bachelor Degree.
• Previous experience in customer service, especially within an e-commerce.
• Familiar with major e-commerce platforms (Shopee, Tokopedia, TikTok Shop, Lazada, etc.) and their operational tools.
• Excellent communication and writing skills that aligned with brand voice.
• Strong problem-solving abilities and the capacity to handle challenging situations with professionalism.
• Strong Interest and knowledge in beauty industry (skincare and make up).
• Willing to work in shift including weekends or campaign periods.

Placement: Facetology Head Office, Tebet, South Jakarta

Facetology is a local startup dedicated to advancing Indonesia’s beauty and personal care industry. Our mission is to inspire individuals to embrace their natural beauty and strengthen their self-confidence, while continuously developing innovative products that position us at the forefront of the industry. We believe our people are the foundation of this transformation.

At Facetology, creativity, expertise, and passion come together to meet the diverse needs of consumers nationwide. With an unwavering dedication to quality and innovation, we aim to set new standards and shape the future of beauty and personal care in Indonesia.

Innovating beauty, together with Facetology

#BeOneofOurFaces

Cosmetics

Location

Company Size

Culture

We strive to constantly pursue innovation of our products and services

Progressive

Continuous ambition for progress and finding the best means to make it happen

Quality

We put great emphasis on preserving the high existing standard of our products/services