Beauty E‑Commerce Customer Support Specialist

KantorKu; Jakarta Pusat; In loco; IDR 44.640.000 - 66.960.000; Tempo pieno

Descrizione del lavoro

Facetology is seeking an Admin E-Commerce CS to handle chat-based customer inquiries across platforms like Shopee, Tokopedia, Lazada, and TikTok Shop. You will resolve order, payment, and product information issues while maintaining thorough records of customer interactions.

The role requires a diploma or bachelor’s degree, experience in e-commerce customer service, and strong communication aligned with our brand voice. Weekend shifts may be required.

Competenze

• Diploma or Bachelor's degree required.
• Experience in e-commerce customer service.
• Familiar with major e-commerce platforms (Shopee, Tokopedia, TikTok Shop, Lazada, etc.).
• Excellent communication and writing skills aligned with brand voice.
• Strong problem-solving abilities and professionalism.
• Strong interest and knowledge in beauty industry.
• Willing to work in shift including weekends or campaign periods.

Mansioni

• Respond to customer inquiries regarding products, services, order status, and general questions by chat in e-commerce on platforms like Shopee, Tokopedia, Lazada, TikTok Shop, etc.
• Resolve customer issues related to orders, payments, refunds, and product information.
• Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions.

Conoscenze

Customer service

E-commerce platforms

Communication

Problem solving

Time management

Formazione

Diploma or Bachelor's degree

Strumenti

Shopee

Tokopedia

Lazada

TikTok Shop

Descrizione del lavoro

Facetology is seeking an Admin E-Commerce CS to handle chat-based customer inquiries across platforms like Shopee, Tokopedia, Lazada, and TikTok Shop. You will resolve order, payment, and product information issues while maintaining thorough records of customer interactions.

The role requires a diploma or bachelor’s degree, experience in e-commerce customer service, and strong communication aligned with our brand voice. Weekend shifts may be required.