Beauty E‑Commerce Customer Care Specialist

Facetology; Jakarta Pusat; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

Facetology is a dynamic beauty brand seeking an Admin E-Commerce Customer Service representative to respond to customer inquiries, manage order statuses, and resolve issues across major platforms. You will maintain clear records of interactions and support the brand voice in all communications.

Placement at Facetology Head Office, Tebet, South Jakarta, with shifts that include weekends or campaign periods. Diploma or Bachelor's degree preferred, with experience in e-commerce customer service and

Qualifications

• Diploma or Bachelor's degree required.
• Experience in e-commerce customer service.
• Familiar with major e-commerce platforms (Shopee, Tokopedia, TikTok Shop, Lazada).
• Excellent communication and writing skills aligned with brand voice.
• Strong problem-solving abilities and professionalism.
• Interest and knowledge in beauty industry (skincare and makeup).
• Willing to work in shifts including weekends or campaign periods.

Responsibilities

• Respond to customer inquiries regarding products, services, order status, and general questions by chat in e-commerce (Shopee, Tokopedia, Lazada, TikTok Shop).
• Resolve customer issues related to orders, payments, refunds, and product information.
• Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions.

Skills

Customer service

E-commerce platforms

Communication

Problem solving

Beauty industry knowledge

Education

Diploma or Bachelor's degree

Tools

Shopee

Tokopedia

TikTok Shop

Lazada

Job description

Facetology is a dynamic beauty brand seeking an Admin E-Commerce Customer Service representative to respond to customer inquiries, manage order statuses, and resolve issues across major platforms. You will maintain clear records of interactions and support the brand voice in all communications.

Placement at Facetology Head Office, Tebet, South Jakarta, with shifts that include weekends or campaign periods. Diploma or Bachelor's degree preferred, with experience in e-commerce customer service and