Customer Service & Client Consultant ( Hybrid)

Divine Oracular Assistance; Jakarta Pusat; Hybride; IDR 89 280 000 - 133 920 000; Plein temps

Résumé du poste

Divine Oracular Assistance seeks a client-facing specialist to guide new leads from initial consultation through after-sales support, building trust and delivering a calm, positive experience aligned with our mission.

You will educate clients on DOA's methods, manage scheduling and payments, nurture relationships, and coordinate with internal teams to ensure seamless service delivery while achieving team sales targets in a hybrid work setting.

Qualifications

• Bachelor's degree in Psychology, Counseling, Nursing, or related fields.
• Minimum 1 year of experience in Customer Service or client-facing roles.
• Excellent English and Bahasa Indonesia communication skills.
• Ability to explain intangible services clearly.
• Strong presentation and consultation skills, both online and in person.
• Highly organized with the ability to manage multiple client conversations and follow-ups.
• Tech-savvy and quick learner of CRM and other systems.
• Interest in personal development and emotional healing is a plus.
• Willing to work in hybrid/shifted arrangement with weekend events.

Responsabilités

• Handle incoming leads and conduct initial consultations to understand prospective clients' needs.
• Educate clients about DOA's methods and services and recommend suitable options based on established guidelines.
• Consistently follow up with prospects and manage the sales pipeline through decision or closing.
• Achieve individual and team sales targets through an ethical and consultative approach.
• Assist clients with service information, scheduling, payments, rescheduling, and administrative needs such as data entry, record-keeping and reporting across relevant systems.
• Maintain relationships with existing clients and identify relevant opportunities for further services.
• Support lead generation through databases, referrals, communities, events, and networking when required.
• Coordinate with internal teams to ensure a smooth, positive end-to-end client experience.

Connaissances

Client consulting

Bilingual English-Indonesian

Sales orientation

CRM usage

Digital tools

Formation

Bachelor's degree (S1) in Psychology/Counseling/Nursing or related fields

Outils

CRM software

Management systems

Digital tools

Description du poste

Beyond closing, this role focuses on building trust, fostering long-term client relationships, and creating a positive experience from initial consultation through after-sales support, while contributing to DOA's mission of helping individuals release emotional burdens and live calmer, happier lives.

Qualifications & Competencies

Bachelor's degree (S1) from a recognized university; Psychology, Counseling, Nursing, or other relevant fields are preferred.

Minimum 1 year of experience in Customer Service, Client Consulting, Sales, or other customer-facing roles.

Strong verbal and written communication skills in both English and Bahasa Indonesia.

Empathetic, articulate, and persuasive, with the ability to explain intangible services and complex concepts in a clear and relatable way.

Strong consultation, and presentation skills, both online and in person.

Highly organized, detail-oriented, and disciplined in managing multiple client conversations, follow-ups, and priorities.

Tech-savvy and able to quickly learn CRM, management systems, and other digital tools.

Interest in personal development and emotional healing is an advantage.

Willing to work in a hybrid and shifting arrangement, with regular operations from Monday to Saturday and occasional weekend availability for events as required.

Owns personal working devices: laptop and smartphone.

Key Responsibilities:

Handle incoming leads and conduct initial consultations to understand prospective clients' needs.

Educate clients about DOA's methods and services and recommend suitable options based on established guidelines.

Consistently follow up with prospects and manage the sales pipeline through decision or closing.

Achieve individual and team sales targets through an ethical and consultative approach.

Assist clients with service information, scheduling, payments, rescheduling, and administrative needs such as data entry, record-keeping and reporting across relevant systems.

Maintain relationships with existing clients and identify relevant opportunities for further services.

Support lead generation through databases, referrals, communities, events, and networking when required.

Coordinate with internal teams to ensure a smooth, positive end-to-end client experience.