Customer Success Executive

GRATYO Global Awards Winning Business Coaching Company; Jakarta Utara; On-site; IDR 55,800,000 - 89,280,000; Full time

Benefits offered by this job

Monthly Variable Bonus

Quarterly Team Celebration & Annual W

Annual Rewards Holiday Trip

BPJS

Job summary

Gratyo Indonesia, headquartered in Jakarta, seeks a Customer Success Executive with at least 1 year of experience to engage clients both online and offline. You will manage communications, support retention activities, and ensure high-quality client service in a fast-paced environment.

Based at Gratyo HQ in Kelapa Gading, North Jakarta, you will coordinate scheduling with Business Coaches, handle inquiries, and support service quality across the client journey.

Qualifications

• Minimum Diploma degree in Secretarial Studies, Management, Marketing, or Business Administration.
• Willing to be based at Gratyo® Headquarter - Kelapa Gading, North Jakarta.
• Experience in Customer Service, Sales Support, Secretary, or Personal Assistant roles is preferred.

Responsibilities

• Client Journey & Retention: Manage client communication, attendance follow-ups, satisfaction checks, and engagement activities to support long-term client retention.
• Scheduling & Service Operations: Coordinate daily scheduling between clients and Business Coaches, including session arrangements and rescheduling.
• Client Experience Management: Handle client inquiries, concerns, and feedback with timely follow-up and escalation as needed.
• Coach & Service Quality Coordination: Communicate client needs and feedback to Business Coaches and internal teams to support service quality.

Skills

Customer Service

Client Relationship

Communication

Negotiation Skills

Customer Experience

Education

Diploma in Secretarial Studies, Management, Marketing, or Business Administration

Tools

CRM Software

Job description

Are you an experienced Customer Success Executive professional with at least 1 year of experience, comfortable serving customers both online and offline? Do you enjoy communicating with people and presenting yourself professionally?

With almost 15 years of experience & its significant impact, Gratyo Indonesia has a headquarter in Jakarta with focus in 12 major cities and beyond across Indonesia. We believe in working with FUN yet serious for success, enabling us to give significant impact to our clients who are mostly Entrepreneurs.

Requirements

• Minimum Diploma degree in Secretarial Studies, Management, Marketing, or Business Administration
• Preferably has 1-2 years of experience in Customer Service, Sales Support, Secretary, or Personal Assistant roles
• Willing to be based at Gratyo® Headquarter - Kelapa Gading, North Jakarta
• This role is also suitable for candidates with experience as Customer Service Officer, Customer Success Officer, Client Services Officer, Client Success Officer, Business Administration, or Sales Support.

Key Responsibilities

• Client Journey & Retention: Manage client communication, attendance follow-ups, satisfaction checks, and engagement activities to support consistent participation and long-term client retention.
• Scheduling & Service Operations: Coordinate daily scheduling between clients and Business Coaches, including session arrangements, rescheduling, and operational requests to ensure seamless service delivery.
• Client Experience Management: Handle client inquiries, concerns, and feedback in a timely manner, ensuring appropriate follow-up and escalation of issues that may impact client satisfaction or retention.
• Coach & Service Quality Coordination: Coordinate with Business Coaches and relevant internal teams to communicate client needs and feedback, address service-related matters, and support consistent service quality.
• Monthly Variable Bonus: Based on company & individual performance.
• Quarterly Team Celebration & Annual Rewards Holiday Trip.
• Annual Bonus: Based on company & individual performance.
• BPJS.

All CVs will be handled strictly confidentially, and only shortlisted candidates will be contacted.

Service Oriented, Good Communication, Negotiation Skills, Customer Experience, Client Relationship, Service Excellence, Complaint Handling, Call Center, CRM Software, Customer Retention, Customer Satisfaction.