Customer Success Specialist

Unicodecreative

Indonesia

Remote

IDR 60,000,000 - 90,000,000

Full time

6 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Competitive base salary

100% remote working flexibility

Comprehensive health coverage

Paid time off

Continuous learning allowance

Job summary

Unicode Creative is seeking a Customer Success Specialist to support clients after deployment, serving as the primary liaison between customers and the technical support team to ensure an exceptional experience.

You will onboard new users, respond to inquiries via WhatsApp, email, and tickets, escalate technical issues when needed, and gather user feedback to help our product teams continuously improve the software.

Qualifications

Friendly, professional, and patient communication style in Bahasa Indonesia (English is a plus)
Strong empathy and problem-solving skills with high attention to detail
Comfortable learning and explaining digital software tools, dashboards, and mobile apps
Prior experience in customer service, hospitality, or client relations is advantageous
Fresh graduates with a strong customer-first mindset are welcome to apply

Responsibilities

Serve as the primary post-launch contact for clients using Unicode Creative systems
Guide new client teams through onboarding and software feature walkthroughs
Respond promptly and professionally to client inquiries via WhatsApp, email, and ticketing systems
Coordinate with engineering teams to resolve technical bugs and service requests
Gather user feedback to help our product team continuously improve software offerings

Skills

Bahasa Indonesia

English

Empathy

Problem solving

Tools

Software tools

Job description

We are seeking an empathetic and detail-oriented Customer Success Specialist to support our clients after their software solutions have been deployed. You will act as the key liaison between our clients and the technical support team, ensuring that users have an exceptional experience, onboarding new users smoothly, and escalating technical issues swiftly.

Responsibilities & Key Duties

Serve as the primary post-launch contact for clients using Unicode Creative systems
Guide new client teams through onboarding and software feature walkthroughs
Respond promptly and professionally to client inquiries via WhatsApp, email, and ticketing systems
Coordinate with engineering teams to resolve technical bugs and service requests
Gather user feedback to help our product team continuously improve software offerings

Requirements & Qualifications

Friendly, professional, and patient communication style in Bahasa Indonesia (English is a plus)
Strong empathy and problem-solving skills with high attention to detail
Comfortable learning and explaining digital software tools, dashboards, and mobile apps
Prior experience in customer service, hospitality, or client relations is advantageous
Fresh graduates with a strong customer-first mindset are welcome to apply

Perks & Benefits