Customer Service - Bekasi

amIT Global Solutions Sdn Bhd; Indonesia; On-site; IDR 33,480,000 - 55,800,000; Full time

Job summary

PT. MAGADA TIRTA AMERTA is seeking a dynamic Customer Service and Sales Associate in Indonesia. The role focuses on guiding customers and partners in using our products, handling inquiries with empathy, and delivering excellent service across all touchpoints.

Fresh graduates are welcome; strong Bahasa and basic English are essential. The candidate should be energetic, detail-oriented, and adaptable to change, with a minimum D3/S1 and a GPA of 2.75.

Qualifications

• Bachelor's or Diploma in any field (minimum GPA 2.75).
• Good Bahasa articulation and communication skills.
• Experience in customer service and sales is preferred.
• Typing speed of 50 WPM with 90% accuracy.
• Must be empathetic, energetic, and adaptable.

Responsibilities

• Guide customers and partners in using company products.
• Handle service inquiries and disputes with empathy and care.
• Provide excellent customer service to customers and partners.
• Educate customers on products, campaigns, and troubleshooting.

Skills

Bahasa communication

English communication

Customer service

Sales

Typing 50 WPM

Empathy

Vaccinated 2 doses

Energetic

Fresh graduate welcome

Attention to detail

Adaptive to change

Passive English speaking

Education

D3/S1 any major, GPA 2.75

Job description

PT. MAGADA TIRTA AMERTA founded in 2014, and has been in manpower business since 2017, with projects spread throughout Indonesia. Through our journey we have sharpen our skills and experience to fulfill the client's needs.

OUR SERVICE

• MANPOWER SERVICE
• BELOW THE LINE ACTIVATION
• ACQUISITION EXPERT Job Description: Job Desc:
• Guide our consumer and partners in using our products
• Manage service enquiries and disputes arising from our consumer and partners
• Provide excellent customer service to our consumer and partners base
• Maintain good relationships and community building efforts with our consumer and partners
• Support project from all verticals including registration, acquisition, and sales transaction.
• Educate consumers and partners on Company products, promotional campaigns, as well as troubleshooting when they have difficulties.
• To resolve consumers and partners problems quickly and effectively with empathy and care.
• Perform administrative tasks involving a partner's account (credit top-up, changes in partner, information, etc). Requirements:

Requirements

• Min D3/S1 any major With GPA 2,75
• Clear Articulation and good communication in Bahasa
• Experience in customer service area
• Experience in sales area
• Typing skill with WPM 50 & Accuracy 90%
• Sense Of Empathy
• Vaccinated min 2 Dose
• Energetic and agile
• Min. Fresh graduate and max 2 years in the same position (entry level)
• Attention to detail
• Adaptive with dynamic changes
• Able to speak English with minimum passive communication
• Number of candidates required: 1 (one) person

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