Customer Service - Bandung

amIT Global Solutions Sdn Bhd; Indonesia; On-site; IDR 44,640,000 - 66,960,000; Full time

Benefits offered by this job

Basic Salary

Job summary

PT. MAGADA TIRTA AMERTA is seeking an energetic Customer Service/Acquisition role to guide our customers and partners in using our products and promotions. You will manage inquiries, resolve disputes with empathy, and deliver excellent service to a growing partner base.

Requirements include a D3/S1 degree with GPA 2.75, strong Bahasa, and at least basic English. Fresh graduates are welcome; CVs should be in English.

Qualifications

• Minimum D3/S1 degree with GPA 2.75.
• Clear articulation and good communication in Bahasa.
• Experience in customer service or sales.
• Typing speed 50 WPM with high accuracy.
• Able to speak English at least passively.
• Energetic, agile and adaptable to change.
• Fresh graduates welcome; up to 2 years in same role.
• Submit CV in English.

Responsibilities

• Guide our consumers and partners in using our products.
• Manage service inquiries and disputes with empathy.
• Provide excellent customer service to our consumer and partner base.
• Educate consumers on products and promotional campaigns.
• Maintain relationships and community-building with consumers and partners.
• Perform administrative tasks for partner accounts.

Skills

Typing 50 WPM

Bahasa communication

English ability

Customer service

Sales experience

Empathy

Attention to detail

Fresh graduate welcome

Education

D3/S1 degree

GPA 2.75

Job description

PT. MAGADA TIRTA AMERTA founded in 2014, and has been in manpower business since 2017, with projects spread throughout Indonesia. Through our journey we have sharpen our skills and experience to fulfill the client's needs.

OUR SERVICE

• MANPOWER SERVICE
• BELOW THE LINE ACTIVATION
• ACQUISITION EXPERT Job Description:
• Guide our consumers and partners in using our products
• Manage service inquiries and disputes arising from our consumers and partners
• Provide excellent customer service to our consumer and partner base
• Maintain good relationships and community-building efforts with our consumers and partners
• Support projects from all verticals including registration, acquisition, and sales transaction.
• Educate consumers and partners on products, and promotional campaigns, as well as troubleshoot when they have difficulties.
• To resolve consumers and partners problems quickly and effectively with empathy and care.
• Perform administrative tasks involving a partner's account (credit top-up, changes in partner's information, etc.)
• Benefit:
• Basic Salary
• BPJS Requirements:
• Min D3/S1 any major With a GPA of 2,75
• Clear Articulation and good communication in Bahasa
• Have experience in the customer service area or sales area
• Typing skill with WPM 50 & Accuracy 90%
• Sense Of Empathy
• Energetic and agile
• Min. Fresh graduate and max 2 years in the same position (entry-level)
• Attention to detail
• Adaptive to dynamic changes
• Able to speak English with minimum passive communication
• Number of candidates required: 1 (one) person
• Please submit your CV in English.