On-Site Customer Experience Specialist

Ayam Geprek Lol; Tangerang; On-site; IDR 44,640,000 - 72,540,000; Full time

Benefits offered by this job

Competitive base salary

Health insurance

Paid time off

Career development opportunities

Job summary

Ayam Geprek Lol is seeking a friendly and professional Customer Service Advisor to join their team in Bogor, West Java. This on-site role focuses on handling customer inquiries, resolving issues, and delivering outstanding service to build lasting relationships with customers.

You will interact with customers in a fast-paced environment, collaborate with colleagues across departments, and contribute to a positive brand experience.

Qualifications

• Previous experience in a customer-facing role is highly desirable.
• Excellent communication, listening, and problem-solving skills.
• A positive attitude and a passion for helping customers.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Familiarity with basic computer operations and customer management software.

Responsibilities

• Provide frontline customer support via phone, email, and in-person interactions.
• Address customer queries, complaints, and requests promptly and effectively.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Maintain detailed records of customer interactions and transactions in the company's database.
• Collaborate with team members and other departments to ensure seamless service delivery.

Skills

Customer facing

Communication

Problem solving

Teamwork

Computer literacy

Education

High school diploma

Tools

CRM software

Job description

Ayam Geprek Lol is seeking a friendly and professional Customer Service Advisor to join their team in Bogor, West Java. This on-site role focuses on handling customer inquiries, resolving issues, and delivering outstanding service to build lasting relationships with customers.

You will interact with customers in a fast-paced environment, collaborate with colleagues across departments, and contribute to a positive brand experience.