Customer Service & Admin Staff

Innovative Learning Center, LLC.; Sidoarjo; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

Innovative Learning Center mencari kandidat untuk posisi layanan pelanggan dan tugas administrasi di Sidoarjo. Posisi ini melibatkan pemrosesan pembayaran dan pencatatan transaksi secara akurat, serta komunikasi langsung dengan pelanggan.

Kandidat diharapkan memiliki S1 dan pengalaman di layanan pelanggan serta administrasi. Lingkungan kerja padat, dengan fokus pada akurasi dan detail, serta kemampuan bekerja sama dengan tim untuk operasi harian.

Qualifications

• Minimal S1 dari semua disiplin ilmu.
• Pengalaman layanan pelanggan, administrasi, dan penanganan pembayaran pelanggan diutamakan.
• Mampu bekerja di lingkungan yang sibuk dan dinamis.
• Akurasi tinggi dan teliti dalam mengelola catatan administrasi dan pembayaran.
• Mahir berkomunikasi langsung dengan pelanggan; mahir Excel/Google Sheets.

Responsibilities

• Menangani layanan pelanggan dan tugas administrasi secara akurat dan efisien.
• Memproses dan mencatat pembayaran serta transaksi pelanggan.
• Menjaga catatan pelanggan dan pembayaran yang akurat.
• Membantu pelanggan dengan pertanyaan dan memberikan informasi yang jelas.
• Berkolaborasi dengan anggota tim lain untuk kelancaran operasional harian.

Skills

Customer service

Administration

Payments handling

MS Excel

Google Sheets

Communication

Accuracy

Teamwork coordination

Education

Sarjana (S1)

Tools

MS Excel

Google Sheets

Job description

Handle customer service and administrative tasks accurately and efficiently

Process and record customer payments and transactions

Maintain accurate customer and payment records

Assist customers with inquiries and provide clear information

Coordinate with other team members to ensure smooth daily operations

Requirements :

Minimum S1 in any discipline

Previous experience in customer service, administration, handling customer payments is highly preferred

Able to work effectively in a busy and lively environment

High level of accuracy and attention to detail, especially when handling payments and administrative records

Comfortable communicating directly with customers

Able to work with MS excel and google spreadsheet

Able to work from Monday to Friday 13.00 – 19.45 and Saturday 09.00 – 13.30

Visit our website : LesInggris.com and instagram : innovativelc

Unlock job insights

Your application will include the following questions:

• Pernyataan mana di bawah ini yang paling mendeskripsikan hakmu bekerja di Indonesia?
• Berapa tahun pengalaman kerjamu sebagai perwakilan layanan pelanggan?
• Kualifikasi mana yang kamu miliki?
• Apakah kamu berpengalaman dalam penjualan?

Education, Training & Professional Development 51-100 employees

Innovative Learning Center is a reputable English Language Center. We were established in 2007 and become the leading English learning center in Sidoarjo and Surabaya.

We have 6 branches :

Puri Surya Jaya,Pondok Tjandra,Delta Sari, Rungkut, Wiyung and Taman Tiara Sidoarjo. As our rapid growth, we need more personnels to join our team.

We are now inviting creative, adventurous, open-minded and passionate candidate who meet the following requirements to fill the position of

Innovative Learning Center is a reputable English Language Center. We were established in 2007 and become the leading English learning center in Sidoarjo and Surabaya.

We have 6 branches :

Puri Surya Jaya,Pondok Tjandra,Delta Sari, Rungkut, Wiyung and Taman Tiara Sidoarjo. As our rapid growth, we need more personnels to join our team.

We are now inviting creative, adventurous, open-minded and passionate candidate who meet the following requirements to fill the position of