English Customer Service

PT KST (Kreatifitas Sinergisme Teknoindo); Kalasan; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

PT KST (Kreatifitas Sinergisme Teknoindo) invites a Customer Service professional to manage mystery shoppers for our global market research client. The role emphasizes data labeling, quality checks, and smooth operations via phone and email.

You will conduct outbound calls to registered shoppers across international markets, recruit and assign auditors, and ensure surveys meet service standards. Excellent English and detail orientation are essential; on-site work and day/night shifts are

Qualifications

• English proficiency at CEFR B2 or above, able to communicate with native speakers.
• Strong attention to detail and an analytical mindset.
• Excellent written and verbal communication skills.
• Ability to work independently and meet deadlines in a fast-paced environment.
• Willing to work on-site (WFO) and in day or night shifts.
• Preferably domiciled in Yogyakarta.
• Experience in Customer Service and international exposure.

Responsibilities

• Conduct outbound calls to registered shoppers/auditors across international markets to offer and negotiate evaluation and survey assignments.
• Assist in recruiting and assigning shoppers/auditors to various projects across international markets.
• Conduct quality checks on online reports and surveys to ensure they meet the required service standards.

Skills

English proficiency

Attention to detail

Communication skills

Independent worker

Diploma/Bachelor degree

Education

Diploma / Bachelor's or professional degree

Job description

This role is titled Customer Service, but the primary responsibilities involve assigning mystery shoppers and quality checking.

Are you passionate about communication in English and detail-oriented in handling administrative tasks? Do you enjoy working with multicultural environment? If so, we want YOU to join our team!

As a Customer Service, you will play a key role in managing mystery shoppers for our global market research company client. This isn't your typical call center role—you'll be responsible for collecting and labeling survey data (quality check), ensuring smooth operations via phone and email, and assigning mystery shoppers. If you love interacting with people and keeping things organized, this role is perfect for you!

Job Description

Conduct outbound calls to registered shoppers/auditors across international markets to offer and negotiate evaluation and survey assignments.

Assist in recruiting and assigning shoppers/auditors to various projects across international markets.

Conduct quality checks on online reports and surveys to ensure they meet the required service standards.

Qualifications

English proficiency at CEFR B2 (Upper-Intermediate) or above, with the ability to communicate confidently with native speakers.

Strong attention to detail and an analytical mindset

Excellent written and verbal communication skills

Ability to work independently and meet deadlines in a fast-paced environment

Candidate must possess Diploma, Bachelor's Degree, Professional Degree in any field

Willing to work on-site (WFO) and in day or night shifts.

Preferably domiciled in Yogyakarta

Experience in Customer Service and international exposure.

• Berapa gaji bulanan yang kamu inginkan?
• How many years' experience do you have in a Customer Service Role?
• Kualifikasi mana yang kamu miliki?
• Bagaimana kamu menilai kemampuan bahasa Inggrismu?
• Do you have Call Handling experience?
• Apakah kamu bersedia bekerja dengan sistem shift?