Customer Service & Admin Operations Specialist

PT Coway International Indonesia; Jakarta Utara; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Coway is seeking a diligent Customer Service/Operations Administrator to support end-to-end service processes, installation scheduling, and daily branch administration in Jakarta. The role emphasizes accurate documentation, cash handling, and coordination with technicians to ensure smooth operations.

Ideal candidates have a background in communication, strong interpersonal skills, and at least one year in customer service, with English as a plus and willingness to be based in Cengkareng, Jakarta

Qualifications

• Minimum D3/S1 in communication major or related fields.
• End-to-end operational process and customer service understanding.
• 1 year customer service experience.
• Strong interpersonal and communication skills.
• Willing to be placed in Cengkareng, Jakarta Barat.

Responsibilities

• Contact customers to confirm installation appointments.
• Verify customer information and prepare installation documents.
• Process and maintain service administration (After Service, Product Replacement, and Product Exchange).
• Update service records and documentation in the system.
• Manage petty cash and process operational expenses, including technician claims.
• Coordinate office and facility maintenance requirements.
• Prepare and maintain operational reports, including vehicle, claim, cost, and expenditure reports.
• Support daily administrative activities to ensure smooth branch operations.

Skills

Customer service

Interpersonal skills

Time management

Administration

English communication

Education

D3/S1 in communication

Job description

Coway is seeking a diligent Customer Service/Operations Administrator to support end-to-end service processes, installation scheduling, and daily branch administration in Jakarta. The role emphasizes accurate documentation, cash handling, and coordination with technicians to ensure smooth operations.

Ideal candidates have a background in communication, strong interpersonal skills, and at least one year in customer service, with English as a plus and willingness to be based in Cengkareng, Jakarta