Customer Service & Admin Coordinator

PT Coway International Indonesia; Kota Bandung; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

PT Coway International Indonesia Bandung branch is seeking a diligent administrator to support installation coordination, service administration, and daily branch operations across multiple tasks.

The role involves coordinating with customers, maintaining records, handling petty cash, preparing reports, and assisting with office and facility needs. English is preferred, and placement is at Ciparay, Bandung.

Qualifications

• Minimum D3/S1 in communication major is preferable.
• Deep understanding of end-to-end operational processes and customer service.
• Proven customer service experience at least 1 year.
• Strong interpersonal and communication skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Good understanding of administrative tasks, documents & petty cash.
• Good interpersonal skills and a positive attitude.
• Able to speak English is preferable.
• Willing to be placed in Coway Bandung branch located in Ciparay, Bandung.

Responsibilities

• Contact customers to confirm installation appointments.
• Verify customer information and prepare installation documents.
• Process and maintain service administration (After Service, Product Replacement, and Product Exchange).
• Update service records and documentation in the system.
• Manage petty cash and process operational expenses, including technician claims.
• Coordinate office and facility maintenance requirements.
• Prepare and maintain operational reports, including vehicle, claim, cost, and expenditure reports.
• Support daily administrative activities to ensure smooth branch operations.

Skills

Customer service

Interpersonal skills

Time management

multitasking

Communication

English

Education

D3/S1 in communication

Job description

PT Coway International Indonesia Bandung branch is seeking a diligent administrator to support installation coordination, service administration, and daily branch operations across multiple tasks.

The role involves coordinating with customers, maintaining records, handling petty cash, preparing reports, and assisting with office and facility needs. English is preferred, and placement is at Ciparay, Bandung.