Corporate Customer Care Officer – Service Hub

DBS Bank; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

DBSI's Jakarta Head Office is seeking a Customer Service professional to serve as the primary contact for corporate customers, resolving inquiries and requests across channels while maintaining high satisfaction. You will follow established procedures, keep accurate records, protect data privacy, and coordinate with internal teams to ensure timely, quality service delivery.

This full-time role offers regular schedule and opportunities to develop product knowledge and customer service skills

Qualifications

Responsibilities

• Resolve customer inquiries and issues efficiently via call, email, and chat channels.
• Fulfil customer requests and escalate complex matters to appropriate support teams.
• Maintain and update customer databases with accurate information.
• Strictly adhere to data privacy and security protocols.

Job description

DBSI's Jakarta Head Office is seeking a Customer Service professional to serve as the primary contact for corporate customers, resolving inquiries and requests across channels while maintaining high satisfaction. You will follow established procedures, keep accurate records, protect data privacy, and coordinate with internal teams to ensure timely, quality service delivery.

This full-time role offers regular schedule and opportunities to develop product knowledge and customer service skills