Customer Service

Krom; Indonesia; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

PT Krom Bank Indonesia is seeking a Customer Service Officer to deliver outstanding service to customers, explain banking products, and handle account administration with accuracy.

You will assist with opening/closing accounts, manage data updates, process requests, and resolve complaints in line with policy. Familiarity with KYC/AML is preferred, along with proficiency in Microsoft Office and strong communication. Fresh graduates welcome; Diploma (D3) required; multilingual abilities are a plus.

Qualifications

• Diploma (D3) required in any major.
• Fresh graduates or 1 year of relevant experience in administration or customer service.
• Basic knowledge of banking products and digital services.
• Understanding of KYC principles and customer experience.
• Familiarity with banking policies and procedures.
• Strong emotional intelligence and ability to handle complaints professionally.
• Clear, friendly, and professional verbal and written communication skills.
• Proficiency in Microsoft Office.
• Proficiency in more than one language is an advantage, especially English.

Responsibilities

• Provide information on banking products and services to customers in person and over the phone.
• Assist with opening and closing Current Accounts, Savings Accounts, and Time Deposits with complete documentation.
• Process data updates, account maintenance, passbook printing, and related services.
• Provide balance information, transfer status, and other requested details.
• Handle customer complaints and resolve them according to procedures.
• Maintain customer data and documentation in compliance with regulations.
• Support AML, CFT & PFPS programs and KYC principles.
• Assist business team in promoting banking products and services to the public.
• Maintain service quality, document accuracy, and proper unit inventory.

Skills

Customer service

Administration

Microsoft Office

Communication

KYC knowledge

Multilingual

Education

Diploma (D3) or equivalent

Tools

Microsoft Office

Job description

About the Role:

As a Customer Service Officer, you will be at the forefront of delivering excellent service to customers at PT Krom Bank Indonesia. This role focuses on providing information about banking products and services, managing account administration, and handling customer needs and complaints professionally in accordance with applicable policies.

Key Responsibilities include:

• Providing complete and accurate information about the bank's products and services, both in person and over the phone.
• Assisting with the opening and closing of Current Accounts, Savings Accounts, and Time Deposits, while ensuring all required documentation is complete.
• Managing customer requests such as data updates, account maintenance, passbook printing, and additional services (Bank References, Standing Instructions, Stop Payment Orders, etc.).
• Providing information on account balances, clearing rejections, incoming transfers, and other requested details.
• Handling customer complaints and ensuring proper resolution in line with procedures.
• Managing customer documentation and updating customer data in compliance with applicable regulations.
• Supporting the implementation of AML, CFT & PFPS (Anti-Money Laundering, Counter-Terrorism Financing & Prevention of Proliferation of Weapons of Mass Destruction) programs, as well as KYC principles.
• Assisting the business team in introducing banking products and services to the public.
• Maintaining service quality, document accuracy, and proper administration and inventory management within the unit.

About You:

We are looking for a professional, communicative, and service-oriented individual with the following qualifications:

• Minimum Diploma (D3) degree in any major.
• Fresh graduates are welcome to apply, or at least 1 year of experience in administration, customer service, or a related field.
• Basic understanding of banking products and services (including digital services).
• Understanding of Know Your Customer (KYC) principles and the importance of Customer Experience.
• Familiarity with banking policies and operational procedures.
• Strong emotional intelligence and ability to handle complaints professionally.
• Clear, friendly, and professional verbal and written communication skills.
• Proficient in Microsoft Office.
• Proficiency in more than one language is an advantage, especially English or relevant local languages based on operational needs.