Multi Skill Officer

Permata Bank; Kota Magelang ꦏꦸꦛꦩꦒꦼꦭꦁ; On-site; IDR 48,000,000 - 72,000,000; Full time

Job summary

PermataBank in Indonesia is seeking a fresh graduate to join as a customer service and service officer. You will handle customer transactions, assist savings openings, and support sales of Hajj and Umrah savings products while promoting digital channels.

The role emphasizes accuracy, strong communication, and compliance with KYC and risk controls; a professional appearance and proficiency with MS Office are required. Bachelor’s degree in any field invited to apply.

Qualifications

• Bachelor’s Degree (S1) in any major; fresh graduates with high potential are welcome.
• Strong numerical competence and high attention to detail.
• Excellent communication skills and a strong service orientation.
• Proficient with MS Office and capable of adapting quickly to internal systems.

Responsibilities

• Handle customer transactions (cash, non-cash, Hajj validation, etc.), perform daily cash reconciliation, manage savings account openings, provide customer service, complete administrative tasks, and verify transaction documents.
• Offer Hajj and Umrah savings products, and conduct field visits to customers or partners to achieve targets.
• Identify customer needs, introduce relevant banking products, and promote PermataBank’s digital channels to meet targets.
• Apply prudential banking principles, KYC, and risk management while maintaining customer confidentiality and updating customer profiles.

Skills

Numerical accuracy

Communication skills

Service orientation

Education

Bachelor’s degree (S1)

Tools

MS Office

Job description

We are one of the top 10 biggest banks in terms of assets in Indonesia and listed in the indonesia Stock Exchange, that offer banking products and services that help people and companies to succeed, creating wealth and growth through our Retail Banking, SME and Wholesale businesses.

Why PermataBank ?

Here at PermataBank, you will Learn, Grow, and Make A Difference,

You will have the appetite and the ability to learn many things, challenged to grow beyond ways you can imagine, and see the incredible difference you would have made along the journey.

This is our platform for you. We cannot promise a smooth ride, but rest assured, it is going to be a meaningful journey!

• Learn : We always think innovatively to improve the way we work, making it easier, better and faster.
• Grow : We provide excellent service to customers and encourage excellent performance in our daily work.
• Make a difference : We understand each other and together build strong relationships with internal and external parties based on mutual respect.

Job Description :

• Service Activities: Handle customer transactions (cash, non-cash, Hajj validation, etc.), perform daily cash reconciliation, manage savings account openings, provide customer service, complete administrative and operational transactions, and verify as well as validate all transaction documents.
• Sales Activities: Offer Hajj and Umrah savings products, and conduct field visits to customers or Hajj partners to achieve established targets.
• Product Cross-Selling: Identify customer needs, introduce relevant banking products or services, and promote the usage of PermataBank’s digital channels in alignment with specified targets.
• Compliance: Apply prudential banking principles, Zero Tolerance policy, Know Your Customer (KYC), and risk management principles, including maintaining customer confidentiality and updating customer profiles in accordance with applicable procedures.

Job Requirements :

• Bachelor’s Degree (S1) in any major; fresh graduates with high potential are welcome to apply.
• Strong numerical competence and high attention to detail.
• Excellent communication skills and a strong service orientation.
• Proficient in operating computers/laptops (MS Office) and capable of adapting quickly to the bank's internal systems.
• Possess a professional and well-groomed appearance.

Directorates :

Finance & Unit Usaha Sharia

PT. Bank Permata Tbk hereby informs that the company does not impose any charges in the employee recruitment process.