Digital Banking Assistant

PT Bank SMBC Indonesia Tbk; Jakarta Pusat; On-site; IDR 60,000,000 - 110,000,000; Full time

Job summary

PT Bank SMBC Indonesia Tbk is seeking a Frontliner to deliver exceptional customer service at our Jakarta Pusat branch. You will engage customers, handle inquiries, and process transactions with accuracy and in compliance with banking policies.

The role emphasizes WE CARE values—Ownership, Empathy, Speed & Accuracy, Adaptability, Reliability, and Empowerment—while targeting high service quality and cross-selling suitable products when appropriate. Shifts including weekends may apply.

Qualifications

• Fresh graduates are welcome to apply.
• Minimum 1 year of experience as a Frontliner in the financial services industry is preferred.
• Strong customer service, communication, and interpersonal skills.
• Able to work professionally, accurately, and in compliance with established procedures and regulations.
• Target and performance-oriented.
• Willing to work in shifts, including weekends, as needed by the bank

Responsibilities

• Deliver excellent customer service based on SMBC Indonesia’s service values and policies.
• Demonstrate WE CARE service attitudes in daily activities: Ownership, Empathy, Speed & Accuracy, Adaptability, Reliability, and Empowerment.
• Handle customer requests, inquiries, and complaints related to the Bank’s products and services professionally and in accordance with applicable policies and regulations.
• Identify customer needs and proactively offer suitable banking products and services through a cross-selling approach based on the customer’s profile.
• Perform administrative processes for transactions in compliance with established procedures and regulations.
• Maintain service quality by ensuring data accuracy, providing clear information, and delivering appropriate solutions.
• Safeguard the confidentiality and security of customer information in accordance with the Bank’s policies and standards.]
• CoT_job_summary_short":"COMPANY NAME: PT Bank SMBC Indonesia Tbk\nKEY POINTS: Excellent customer service, WE CARE values, cross-selling"
• job_summary_short:
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Skills

Customer service

Communication

Interpersonal skills

Education

Bachelor’s Degree (S1)

Tools

Microsoft Office

Job description

• Deliver excellent customer service based on SMBC Indonesia’s Service Values: Heartfelt Banking and Meaningful Service.
• Demonstrate WE CARE service attitudes in daily activities: Ownership, Empathy, Speed & Accuracy, Adaptability, Reliability, and Empowerment.
• Handle customer requests, inquiries, and complaints related to the Bank’s products and services professionally and in accordance with applicable policies and regulations.
• Identify customer needs and proactively offer suitable banking products and services through a cross-selling approach based on the customer’s profile.
• Perform administrative processes for transactions in compliance with established procedures and regulations.
• Maintain service quality by ensuring data accuracy, providing clear information, and delivering appropriate solutions.
• Safeguard the confidentiality and security of customer information in accordance with the Bank’s policies and standards.

Requirements:

• Bachelor’s Degree (S1)
• Fresh graduates are welcome to apply.
• Minimum 1 year of experience as a Frontliner in the financial services industry is preferred.
• Strong customer service, communication, and interpersonal skills.
• Proficient in Microsoft Office applications and basic banking operations.
• Able to work professionally, accurately, and in compliance with established procedures and regulations.
• Target and performance-oriented
• Willing to work in shifts, including weekends, as needed by the bank