Banking Customer Experience Specialist

Krom; Indonesia; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

PT Krom Bank Indonesia is seeking a Customer Service Officer to deliver outstanding service to customers, explain banking products, and handle account administration with accuracy.

You will assist with opening/closing accounts, manage data updates, process requests, and resolve complaints in line with policy. Familiarity with KYC/AML is preferred, along with proficiency in Microsoft Office and strong communication. Fresh graduates welcome; Diploma (D3) required; multilingual abilities are a plus.

Qualifications

• Diploma (D3) required in any major.
• Fresh graduates or 1 year of relevant experience in administration or customer service.
• Basic knowledge of banking products and digital services.
• Understanding of KYC principles and customer experience.
• Familiarity with banking policies and procedures.
• Strong emotional intelligence and ability to handle complaints professionally.
• Clear, friendly, and professional verbal and written communication skills.
• Proficiency in Microsoft Office.
• Proficiency in more than one language is an advantage, especially English.

Responsibilities

• Provide information on banking products and services to customers in person and over the phone.
• Assist with opening and closing Current Accounts, Savings Accounts, and Time Deposits with complete documentation.
• Process data updates, account maintenance, passbook printing, and related services.
• Provide balance information, transfer status, and other requested details.
• Handle customer complaints and resolve them according to procedures.
• Maintain customer data and documentation in compliance with regulations.
• Support AML, CFT & PFPS programs and KYC principles.
• Assist business team in promoting banking products and services to the public.
• Maintain service quality, document accuracy, and proper unit inventory.

Skills

Customer service

Administration

Microsoft Office

Communication

KYC knowledge

Multilingual

Education

Diploma (D3) or equivalent

Tools

Microsoft Office

Job description

PT Krom Bank Indonesia is seeking a Customer Service Officer to deliver outstanding service to customers, explain banking products, and handle account administration with accuracy.

You will assist with opening/closing accounts, manage data updates, process requests, and resolve complaints in line with policy. Familiarity with KYC/AML is preferred, along with proficiency in Microsoft Office and strong communication. Fresh graduates welcome; Diploma (D3) required; multilingual abilities are a plus.