Branch Customer Handling (Customer Service/Teller - Ambon)

PT Bank Nationalnobu Tbk; Ambon; On-site; IDR 55,800,000 - 78,120,000; Full time

Job summary

PT Bank Nationalnobu Tbk in Ambon seeks a customer service professional to be the first point of contact for customers, delivering outstanding service and handling inquiries with professionalism.

The role involves assisting with daily banking transactions, providing information on banking products, and supporting onboarding and administrative processes while ensuring policy compliance. Fresh graduates are welcome to apply.

Qualifications

• Bachelor's degree in any field.
• Minimum 1 year of banking experience preferred.
• Fresh graduates are welcome to apply.
• Interest in banking, customer service, and financial services.
• Good communication and interpersonal skills.
• Customer-oriented with a service excellence mindset.
• Willing to learn and adapt to industry trends.
• Proficient in Microsoft Office.
• Willing to be placed in Ambon.

Responsibilities

• Serve as the first point of contact for customers and deliver excellent service.
• Assist customers with daily banking services and transactions.
• Provide information and support regarding banking products.
• Handle customer inquiries, requests, and complaints professionally.
• Support customer onboarding and administrative processes.
• Ensure compliance with company policies and procedures.

Skills

Customer service

Communication

Interpersonal skills

Service orientation

Adaptability

Education

Bachelor's degree in any field

Tools

Microsoft Office

Job description

You will serve as the first point of contact for customers, delivering excellent customer service and ensuring a positive customer experience. You will assist customers with daily banking services and transactions, provide information and support regarding banking products and handle customer inquiries, requests, and complaints in a professional manner. The role also involves supporting customer onboarding and administrative processes while ensuring compliance with company policies and operational procedures.

Bachelor's degree in any field.

Minimum 1 year of banking experience is preferred.

Fresh graduates are welcome to apply.

Interested in banking, customer service, and financial services.

Good communication and interpersonal skills.

Customer-oriented with a service excellence mindset.

Willing to learn and adapt to new industry trends.

Proficient in Microsoft Office.

Willing to be placed in Ambon.