Branch Customer Handling (Customer Service/Teller - Jakarta)

PT Bank Nationalnobu Tbk; Jakarta Barat; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

PT Bank Nationalnobu Tbk is seeking a customer service oriented professional to be the first point of contact for customers in Jakarta. You will assist with daily banking services, provide product information, and handle inquiries and complaints in a professional manner while supporting onboarding and administrative processes.

The role requires a Bachelor's degree and a willingness to learn, with preference for those who have banking experience or a strong interest in financial services.

Qualifications

• Bachelor's degree in any field.
• Minimum 1 year of banking experience is preferred.
• Fresh graduates are welcome to apply.
• Interested in banking, customer service, and financial services.
• Good communication and interpersonal skills.
• Customer-oriented with a service excellence mindset.
• Willing to learn and adapt to new industry trends.
• Proficient in Microsoft Office.
• Willing to be placed in Jakarta.

Responsibilities

• Serve as the first point of contact for customers.
• Deliver excellent customer service and ensure a positive experience.
• Assist customers with daily banking services and transactions.
• Provide information and support regarding banking products.
• Handle inquiries and complaints in a professional manner.
• Support customer onboarding and administrative processes.
• Ensure compliance with company policies and procedures.

Skills

Strong communication

Interpersonal skills

Customer orientation

Willingness to learn

Education

Bachelor's degree

Tools

Microsoft Office

Job description

You will serve as the first point of contact for customers, delivering excellent customer service and ensuring a positive customer experience. You will assist customers with daily banking services and transactions, provide information and support regarding banking products and handle customer inquiries, requests, and complaints in a professional manner. The role also involves supporting customer onboarding and administrative processes while ensuring compliance with company policies and operational procedures.

Qualifications

Bachelor's degree in any field.

Minimum 1 year of banking experience is preferred.

Fresh graduates are welcome to apply.

Interested in banking, customer service, and financial services.

Good communication and interpersonal skills.

Customer-oriented with a service excellence mindset.

Willing to learn and adapt to new industry trends.

Proficient in Microsoft Office.

Willing to be placed in Jakarta.