Customer Service

PT Industrial Chemitomo Nusantara; Depok; On-site; IDR 80,000,000 - 140,000,000; Full time

Job summary

PT. Industrial Chemitomo Nusantara is seeking a Customer Service professional to manage customer communication, support order processes, and coordinate with internal departments to ensure excellent service delivery.

The role requires strong communication, administrative accuracy, and teamwork within a manufacturing-focused environment. The candidate will handle inquiries, monitor orders, and assist in reporting on service performance, with emphasis on MASERP and Microsoft Office proficiency.

Qualifications

• Minimum Bachelor's Degree (S-1) from any major.
• 1–3 years of experience in Customer Service, Sales Administration, Sales Support, or related fields; fresh graduates are welcome.
• Knowledge of chemical pre-treatment processes and manufacturing/industrial environments is a plus.
• Familiar with MASERP ERP system for operational and administrative tasks.
• Strong Bahasa Indonesia and English communication skills.

Responsibilities

• Handle customer inquiries, requests, and complaints professionally.
• Maintain effective communication with customers regarding orders, delivery status, and product information.
• Coordinate with Sales, Warehouse, Logistics, and other departments to ensure smooth customer service operations.
• Process and monitor customer orders, documentation, and administrative activities.
• Maintain accurate customer records and prepare service reports.
• Support customer follow-up activities and ensure satisfaction.
• Assist in preparing reports related to customer activities and service performance.
• Support implementation of company procedures and quality management systems.
• Ensure proper documentation and filing of customer-related data.

Skills

Communication

Administrative accuracy

Team collaboration

English proficiency

Education

Bachelor's degree

Tools

MASERP

MS Excel

PowerPoint

Job description

PT. Industrial Chemitomo Nusantara is engaged in the field of industrial products distribution, providing industrial chemicals, metal surface treatment chemicals, industrial packaging, and related solutions to support manufacturing industries.

We are currently looking for a Customer Service to join our team.

You will be responsible for managing customer communication, supporting order processes, coordinating with internal departments, and ensuring excellent service delivery to customers. This role requires strong communication skills, administrative accuracy, and the ability to work collaboratively with various teams.

Job Responsibilities

• Handle customer inquiries, requests, and complaints professionally.
• Maintain effective communication with customers regarding orders, delivery status, and product information.
• Coordinate with Sales, Warehouse, Logistics, and other related departments to ensure smooth customer service operations.
• Process and monitor customer orders, documentation, and administrative activities.
• Maintain accurate customer records and prepare service reports.
• Support customer follow-up activities and ensure customer satisfaction.
• Assist in preparing reports related to customer activities and service performance.
• Support implementation of company procedures and quality management systems.
• Ensure proper documentation and filing of customer-related data.

Requirements

• Minimum Bachelor's Degree (S-1) from any major.
• Minimum 1-3 years of experience in Customer Service, Sales Administration, Sales Support, or related fields is preferred, but fresh graduates are welcome to apply.
• Have knowledge of chemical pre-treatment processes and experience in manufacturing or industrial companies are preferred.
• Familiar with ERP systems especially MASERP, for operational and administrative processes is preferred.
• Good communication and interpersonal skills in Bahasa Indonesia and English.
• Able to work independently as well as in a team.
• Strong administrative skills and attention to detail.
• Familiar with Microsoft Office (Excel & PowerPoint).
• Understanding of quality management systems (ISO 9001) is an advantage.