Customer Relationship Officer (Business Development & Sales)

PT. DCT TOTAL SOLUTIONS; Bekasi; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

PT DCT Total Solution is seeking a Customer Relationship Officer (Business Development & Sales) in Bekasi to manage relationships with existing and new clients, identify growth opportunities, and present products to B2B and B2C prospects.

You will collaborate with Marketing, Operations, and Sales to meet growth targets, follow up on the sales pipeline, and prepare reports on client activity and market needs.

Qualifications

• Minimum D3/S1 education in Business, Management, Marketing, or related fields.
• 1–2 years of experience in Sales, Business Development, Customer Relationship, or Account Executive (fresh graduates with active organizational track record or internship in sales welcome).
• Strong communication, negotiation, and public speaking skills.
• Proficient in Microsoft Office and basic CRM systems; PowerPoint and Excel with data processing formulas.
• Experienced in creating price quotations.
• Skilled in negotiation.
• Communicative and active; able to build networks and maintain long-term client relationships.
• Able to drive and possess a Class A driving license.

Responsibilities

• Manage, maintain, and strengthen relationships with existing clients and new prospects.
• Identify new business development opportunities to expand networks and increase sales.
• Conduct product/service offerings, presentations, and negotiations with B2B or B2C clients.
• Perform regular follow-up on sales pipeline and customer satisfaction.
• Work with Marketing, Operations, Sales to achieve growth targets.
• Create reports on client activities, sales progress, and market needs analysis.

Skills

Communication

Negotiation

Public speaking

Networking

Microsoft Office

PowerPoint

Excel

Education

D3/S1 in Business/Management/Marketing/Communication

Tools

CRM systems

Microsoft Office

Job description

Customer Relationship Officer (Business Development & Sales)

Manage, maintain, and strengthen good relationships with existing clients and new prospective clients. Identify new business development opportunities to expand networks and increase sales. Conduct product/service offerings, presentations, and negotiations with B2B or B2C prospective clients. Perform regular follow-up on sales pipeline and customer satisfaction. Work with internal teams (Marketing, Operations, Sales) to achieve company business growth targets. Create reports on client activities, sales progress, and market needs analysis.

Key responsibilities

• Manage, maintain, and strengthen good relationships with existing clients and new prospective clients


• Identify new business development opportunities to expand networks and increase sales


• Conduct product/service offerings, presentations, and negotiations with B2B or B2C prospective clients


• Perform regular follow-up on sales pipeline and customer satisfaction


• Work with internal teams (Marketing, Operations, Sales) to achieve company business growth targets


• Create reports on client activities, sales progress, and market needs analysis

About you

• Minimum D3/S1 education from Business, Management, Marketing, Communication Science, or related fields


• Minimum 1-2 years of experience in Sales, Business Development, Customer Relationship, or Account Executive (Open to Fresh Graduates with active organizational track record or internship in sales)


• Strong communication, negotiation, and public speaking skills


• Proficient in Microsoft Office and basic CRM systems, PowerPoint, Excel with data processing formulas


• Experienced in creating price quotations


• Skilled in negotiation


• Communicative and active


• Experienced in presentations and meetings with clients


• Strong sales target orientation (result-oriented)


• Ability to build networks and maintain long-term client relationships


• Can drive and possess a Class A driving license

About us

PT DCT Total Solution

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