CUSTOMER RELATIONSHIP OFFICER

PT. Siloam Motor; Kota Bandung; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

PT. Siloam Motor is seeking a Customer Relationship Officer to build and maintain strong relationships with customers through professional communication.

You will handle inquiries, complaints, and feedback while coordinating with internal teams to ensure needs are resolved. Key responsibilities include following up after handover and service, managing the customer database, and preparing care activity reports.

Qualifications

• Minimum D3/S1 education in any field.
• Minimum 2 years in customer service or call center.
• Strong verbal and written communication skills.
• Able to handle customer complaints professionally.
• Detail-oriented and proactive.
• Willing to work according to dealer operating hours.
• Friendly, polite, professional appearance.

Responsibilities

• Build relationships with customers through effective communication.
• Follow up with customers after handover and after service.
• Receive, record and manage inquiries, suggestions, and complaints.
• Ensure every complaint is followed up until resolved.
• Manage customer database and update data regularly.
• Prepare customer care activity reports.
• Coordinate with sales, service and spare parts teams to resolve customer needs.
• Coordinate externally with call center agents and head office to resolve customer needs.
• Support implementation of customer loyalty programs and retention activities.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Teamwork

Detail-oriented

Education

Diploma/Degree (D3/S1)

Job description

The Customer Relationship Officer is responsible for building and maintaining strong relationships with customers through effective and professional communication. This role involves managing customer inquiries, complaints, and feedback while coordinating internally and externally to ensure customer needs are resolved satisfactorily.

Key responsibilities

Build strong relationships with customers through effective and professional communication

Conduct follow-up with customers 3 days after first unit handover and after service

Receive, record and manage customer inquiries, suggestions, and complaints

Ensure every customer complaint is followed up until resolved

Manage customer database and update data regularly

Prepare customer care activity reports

Coordinate internally with sales, service and spare parts teams to resolve customer needs

Coordinate externally with call center agents and relevant contacts at head office to resolve customer needs

Support implementation of customer loyalty programs and customer retention activities

About you

Minimum D3/S1 education in any field, preferably in communication, business administration or related field

Minimum 2 years experience in customer service, customer care or call center across various industries

Strong verbal and written communication skills

Ability to handle customer complaints professionally

Customer satisfaction and service quality oriented

Able to work individually and in teams

Detail-oriented, disciplined, proactive with good problem-solving abilities

Willing to work according to dealer operating hours

Friendly, polite attitude and professional appearance

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