Customer Relation Officer

PT GROWVIA KONSULTAN SINERGI; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

PT GROWVIA KONSULTAN SINERGI is seeking a client relations specialist to provide clients with necessary data and information and to drive the end-to-end onboarding process, including coordinating training and generating transaction reports.

You will serve as the primary contact for client information and complaint resolutions, requiring excellent communication, problem-solving, and relationship-management skills, with readiness to travel overseas for business in a fast-paced environment.

Qualifications

• Bachelor's degree required.
• 1 year of relevant experience in Customer Relations/Customer Service/Customer Retention/Key Account Management or similar B2B roles.
• Willing to travel overseas for business.
• Customer-centric and solution-oriented with strong problem-solving and relationship abilities.
• Excellent verbal and written communication skills with corporate customers.

Responsibilities

• Provide clients with necessary data and information.
• Manage the end-to-end new client onboarding process, from initial request to final handover.
• Coordinate and schedule training sessions for clients.
• Prepare and generate transaction reports.
• Serve as the main point of contact for all client information and complaint resolutions.

Skills

Customer relations

Communication

Problem solving

Relationship management

Education

Bachelor's degree

Job description

Provide clients with necessary data and information

Manage the end-to-end new client onboarding process, from initial request to final handover

Coordinate and schedule training sessions for clients

Prepare and generate transaction reports

Serve as the main point of contact for all client information and complaint resolutions

Requirements :

Bachelor's degree from any major

1 years of relevant experience in Customer Relations, Customer Service, Customer Retention, Key Account Management, or other B2B customer-facing roles

Willing to travel overseas for business

Customer-centric and solution-oriented, with strong problem-solving and relationship management abilities

Excellent verbal and written communication skills, with the ability to communicate confidently and professionally with corporate customers

Proactive, organized, self-motivated, and able to work collaboratively in a fast-paced environment