Customer Relationship Management Manager

JSI Group; Jakarta Utara; On-site; IDR 350,000,000 - 500,000,000; Full time

Job summary

PT Jakarta Setiabudi Internasional Tbk (JSI) is seeking a Customer Relationship Management Manager to strengthen customer engagement, loyalty, and retention by leveraging customer data, digital insights, and analytics. You will collaborate with Marketing, Sales, and Operations to turn insights into actionable CRM initiatives, drive growth, optimize the customer journey, and report on performance.

This role requires a strategic, analytical professional with 3–5 years' CRM and digital marketing

Qualifications

• Minimum 3–5 years of experience in CRM, Customer Experience, Digital Marketing, or related fields.
• Familiar with CRM systems, customer database management, and customer analytics.
• Familiar with social media performance tracking and website analytics.
• Strong analytical and reporting skills, with proficiency in Excel.
• Excellent communication and interpersonal abilities; able to collaborate across departments.

Responsibilities

• Manage and maintain customer database and information.
• Develop customer engagement, retention, and loyalty programs.
• Monitor customer feedback, satisfaction, and behavior.
• Analyze customer data and digital insights to support decisions.
• Coordinate and monitor digital advertising activities and campaigns.
• Work with Marketing, Sales, and Operations to improve customer experience.
• Prepare reports on CRM performance and campaign effectiveness.
• Provide recommendations to improve acquisition, engagement, and retention.

Skills

Analytical thinking

Data-driven

Communication skills

Cross-functional collaboration

Proactive

Education

Bachelor's degree in Marketing, Business, Management, Communication, or related field

Tools

CRM systems

Google Analytics/GA4

Microsoft Excel

Job description

Customer Relationship Management Manager

PT Jakarta Setiabudi Internasional Tbk (JSI) is looking for an experienced and customer-focused Customer Relationship Management Manager to strengthen customer engagement, loyalty, and retention across the organization.

In this role, you will play a key part in understanding customer needs and behavior by leveraging customer data, digital insights, social media, website analytics, and digital marketing performance to develop effective CRM strategies and enhance the overall customer experience.

We are looking for a strategic, analytical, and proactive professional who can turn customer insights into actionable initiatives, collaborate across Marketing, Sales, and Operations teams, and drive meaningful improvements in customer acquisition, engagement, and retention.

Key Responsibilities

• Manage and maintain customer database and customer information.
• Develop customer engagement, retention, and loyalty programs.
• Monitor customer feedback, satisfaction, and customer behavior.
• Analyze customer data and digital customer insights to support business decisions.
• Monitor and evaluate social media and website performance.
• Track website traffic, customer journey, and user behavior using relevant analytics tools.
• Coordinate and monitor digital advertising activities, including ads placement and campaign performance.
• Work closely with Marketing, Sales, and Operations teams to improve customer experience and engagement.
• Prepare regular reports on CRM, digital performance, customer engagement, and campaign effectiveness.
• Provide recommendations for improving customer acquisition, engagement, and retention.

Qualifications

• Bachelor's degree in Marketing, Business, Management, Communication, or related field.
• Minimum 3–5 years of experience in CRM, Customer Experience, Digital Marketing, Customer Relationship, or related fields.
• Familiar with CRM systems, customer database management, and customer analytics.
• Familiar with social media platforms and social media performance tracking.
• Familiar with website tracking and analytics tools, such as Google Analytics/GA4 or similar platforms.
• Familiar with digital advertising, ads placement, campaign monitoring, and performance analysis.
• Good understanding of customer journey, engagement, conversion, and retention.
• Strong analytical and reporting skills, with good command of Microsoft Excel.
• Good communication and interpersonal skills.
• Customer-oriented, proactive, detail-oriented, and able to work collaboratively across departments.
• Experience in Property, Hospitality, Retail, or Service Industry is an advantage

PT Jakarta Setiabudi Internasional Tbk. ("JSI" or "the Company") is one of the nation's most prominent real estate investment and development conglomerate, which was founded by Jan Darmadi in 1975. Known for its service excellence and product innovation, JSI has successfully earned the trust of respected international business partners, including Hyatt International, Accor Asia Pacific, Itochu Corporation, Shimizu and Nomura. In 1998, the Company successfully completed its Initial Public Offering. JSI shares continue to be traded on the Indonesia Stock Exchange.

Today, JSI serves extensive market segments through its impressive portfolio, which includes property assets located in Jakarta, Bali and Yogyakarta. JSI owns premier hotels at the nation's most popular tourist destinations, a comprehensive range of commercial properties, including office buildings, retail centers, as well as strata-titled apartments and landed residential properties. For future developments, the Company maintains a land bank comprising various prime locations in several cities throughout Indonesia.

PT Jakarta Setiabudi Internasional Tbk. ("JSI" or "the Company") is one of the nation's most prominent real estate investment and development conglomerate, which was founded by Jan Darmadi in 1975. Known for its service excellence and product innovation, JSI has successfully earned the trust of respected international business partners, including Hyatt International, Accor Asia Pacific, Itochu Corporation, Shimizu and Nomura. In 1998, the Company successfully completed its Initial Public Offering. JSI shares continue to be traded on the Indonesia Stock Exchange.

Today, JSI serves extensive market segments through its impressive portfolio, which includes property assets located in Jakarta, Bali and Yogyakarta. JSI owns premier hotels at the nation's most popular tourist destinations, a comprehensive range of commercial properties, including office buildings, retail centers, as well as strata-titled apartments and landed residential properties. For future developments, the Company maintains a land bank comprising various prime locations in several cities throughout Indonesia.