Account Manager

PT Mitra Mandiri Informatika; Jakarta Utara; On-site; IDR 240,000,000 - 420,000,000; Full time

Job summary

PT Mitra Mandiri Informatika is seeking an experienced Account Manager in Jakarta for a full-time role. You will manage key client relationships, drive revenue growth, and coordinate with internal teams to ensure seamless service delivery and client success.

The role requires 3+ years in account management or related fields, strong sales track record, and fluency in Indonesian and English. Open to travel and prioritizes customer-centric solutions.

Qualifications

• 3+ years of proven experience in account management, sales or client relationship management roles
• Strong track record of achieving or exceeding sales targets and revenue goals
• Excellent communication and interpersonal skills with the ability to build and maintain strong client relationships
• Demonstrated ability to identify client needs and present appropriate solutions
• Proficiency in CRM software and Microsoft Office applications
• Strong organisational and time management skills with the ability to prioritise multiple accounts effectively
• Problem-solving mindset with a customer-centric approach
• Fluency in Indonesian and English (written and verbal)
• Bachelor's degree in Business, Sales, Marketing or related field (or equivalent professional experience)
• Willingness to travel occasionally to meet with clients and attend industry events
• Experience handling Banking, Government, Priority, Corporate, or Strategic Accounts will be an advantage

Responsibilities

• Manage and nurture assigned client relationships to ensure satisfaction and retention
• Identify, develop and pursue new business opportunities within existing and new accounts
• Prepare and present sales proposals, quotations and product demonstrations tailored to client needs
• Monitor account performance and track sales metrics toward targets and KPIs
• Coordinate with internal teams to ensure seamless service delivery and client success
• Gather and analyse customer feedback to inform product or service enhancements
• Maintain accurate records of all client interactions, contracts and transactions in CRM
• Prepare regular reports on account activity, pipeline and revenue projections

Job description

About the role

We are seeking an experienced Account Manager to join PT Mitra Mandiri Informatika in Jakarta on a full-time basis. In this pivotal role, you will be responsible for managing and nurturing our key client relationships, ensuring customer satisfaction and driving revenue growth. As an Account Manager, you will serve as the primary point of contact for assigned accounts, developing strategic partnerships and identifying opportunities for business expansion. This position is integral to our sales strategy and directly contributes to the company's success and market presence.

Key responsibilities

Manage and maintain relationships with assigned client accounts, ensuring high levels of customer satisfaction and retention

Identify, develop and pursue new business opportunities within existing and new accounts

Prepare and present sales proposals, quotations and product demonstrations tailored to client needs

Monitor account performance, track sales metrics and work towards achieving or exceeding assigned targets and KPIs

Conduct regular account reviews and strategic planning sessions with key clients to understand their evolving business needs

Coordinate with internal teams including sales, marketing, product and delivery to ensure seamless service delivery and client success

Gather and analyse customer feedback to identify areas for improvement and inform product or service enhancements

Maintain accurate records of all client interactions, contracts and transactions in the CRM system

Prepare regular reports and forecasts on account activity, pipeline development and revenue projections

What we're looking for

3+ years of proven experience in account management, sales or client relationship management roles

Strong track record of achieving or exceeding sales targets and revenue goals

Excellent communication and interpersonal skills with the ability to build and maintain strong client relationships

Demonstrated ability to identify client needs and present appropriate solutions

Proficiency in CRM software and Microsoft Office applications

Strong organisational and time management skills with the ability to prioritise multiple accounts effectively

Problem-solving mindset with a customer-centric approach

Fluency in Indonesian and English (both written and verbal)

Bachelor's degree in Business, Sales, Marketing or a related field (or equivalent professional experience)

Willingness to travel occasionally to meet with clients and attend industry events

Experience handling Banking, Government, Priority, Corporate, or Strategic Accounts will be an advantage

What we offer

PT Mitra Mandiri Informatika is committed to supporting the professional development and wellbeing of our employees. We offer a competitive salary package commensurate with experience and qualifications. As part of our team, you will have access to ongoing training and development opportunities to enhance your skills and advance your career. We foster a collaborative and inclusive work environment that values innovation, integrity and customer excellence. Additionally, we provide comprehensive benefits including health insurance, performance bonuses, and a supportive workplace culture that recognises and rewards individual contributions.

About us

PT Mitra Mandiri Informatika is a leading information technology solutions provider committed to delivering innovative and reliable technology services to businesses across Indonesia. With a focus on customer success and digital transformation, we help organisations leverage technology to achieve their business objectives. Our team comprises dedicated professionals passionate about building long-term partnerships with our clients. We pride ourselves on our customer-centric approach, technical expertise and commitment to excellence. Our mission is to empower businesses through cutting-edge IT solutions and outstanding service delivery.

The Legacy of Mitra Mandiri Informatika (MMI) began in 1992 as a software development Company. Having started in the Telecommunication Industry, MMI achieved significant success in the area after just a few short years. The company further spread its solutions to the public Sector, Utilities and other Industry. MMI's continued success is apparent when in 1996, MMI was appointed as an IBM Business Partner in Indonesia, and received an achievement award just a year later. MMI is an IBM Premier Business Partner from 2007 until today.

Today MMI does not only provides Software and Hardware Infrastructure to the clients, MMI also delivers total IT Solutions, including Supply Chain Management (SCM), E-Government (ERP), Consulting Services, and Managed-services.

The Legacy of Mitra Mandiri Informatika (MMI) began in 1992 as a software development Company. Having started in the Telecommunication Industry, MMI achieved significant success in the area after just a few short years. The company further spread its solutions to the public Sector, Utilities and other Industry. MMI's continued success is apparent when in 1996, MMI was appointed as an IBM Business Partner in Indonesia, and received an achievement award just a year later. MMI is an IBM Premier Business Partner from 2007 until today.

Today MMI does not only provides Software and Hardware Infrastructure to the clients, MMI also delivers total IT Solutions, including Supply Chain Management (SCM), E-Government (ERP), Consulting Services, and Managed-services.