CRM Executive

PT QUANTIUM SOLUTIONS LOGISTICS INDONESIA; Jakarta Timur; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

PT QUANTIUM SOLUTIONS LOGISTICS INDONESIA is seeking a proactive CRM Executive to manage key account relationships, maintain accurate commercial data, and support sales and marketing activities in Jakarta. The role emphasizes excellent customer service for key accounts, organized selling rate cards, and timely weekly sales reports.

The ideal candidate should have a Bachelor's degree, 2–5 years in CRM or related fields, fluency in English and Bahasa Indonesia, and strong Excel/CRM tool

Qualifications

• Bachelor's degree in any field (preferably Business, Marketing, Communication, or related).
• 2–5 years of experience in CRM, customer service, sales support, or account management (logistics / freight / express industry experience is an advantage).
• Fluent in both English and Bahasa Indonesia (spoken and written).
• Strong attention to detail, organizational skills, and ability to manage data accurately.
• Proficient in Microsoft Office (especially Excel) and comfortable with CRM tools.
• Proactive, responsible, and able to work independently as well as in a team.
• Experience handling key accounts in B2B environment (preferred).
• Familiarity with rate cards, pricing, or sales reporting (preferred).

Responsibilities

• Provide dedicated customer service and support for key accounts, ensuring timely response and high satisfaction levels.
• Prepare and send regular announcements and updates to customers regarding service information, promotions, and operational changes.
• Maintain, update, and organize all selling rate cards for every service offered, ensuring accuracy and easy accessibility for the sales team.
• Compile, tidy, and report weekly sales volume data accurately and on time to support management decision-making.
• Conduct marketing research and actively participate in marketing events to identify growth opportunities and improve commercial strategies.

Skills

Attention to detail

Organizational skills

Communication skills

CRM tools

MS Office

Education

Bachelor's degree

Tools

CRM tools

Microsoft Excel

MS Office

Job description

We are looking for a proactive and detail-oriented CRM Executive to manage key account relationships, maintain accurate commercial data, and support sales and marketing activities. The ideal candidate will ensure excellent customer service for key accounts, keep selling rate cards and sales reports well-organized, and contribute to marketing research and idea generation.

Key responsibilities

• Provide dedicated customer service and support for key accounts, ensuring timely response and high satisfaction levels.
• Prepare and send regular announcements and updates to customers regarding service information, promotions, and operational changes.
• Maintain, update, and organize all selling rate cards for every service offered, ensuring accuracy and easy accessibility for the sales team.
• Compile, tidy, and report weekly sales volume data accurately and on time to support management decision-making.
• Conduct marketing research and actively participate in marketing events to identify growth opportunities and improve commercial strategies.

About you

• Bachelor's degree in any field (preferably Business, Marketing, Communication, or related).
• 2–5 years of experience in CRM, customer service, sales support, or account management (logistics / freight / express industry experience is an advantage).
• Fluent in both English and Bahasa Indonesia (spoken and written).
• Strong attention to detail, organizational skills, and ability to manage data accurately.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office (especially Excel) and comfortable with CRM tools.
• Proactive, responsible, and able to work independently as well as in a team.
• Experience handling key accounts in B2B environment (preferred).
• Familiarity with rate cards, pricing, or sales reporting (preferred).