Sales Customer Relations

PT. Victory International - Satrio Jakarta; Jakarta Pusat; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

PT. Victory International - Satrio Jakarta is hiring a Sales Customer Relations Staff for full-time, on-site work in South Jakarta. You will build relationships with prospective and existing clients while supporting the company’s sales efforts.

You will handle inquiries, explain products, follow up leads, maintain client data, assist with presentations, and coordinate with the sales team to hit targets. A customer-oriented mindset and strong communication are essential.

Qualifications

• Strong communication and interpersonal skills with a client-focused mindset.
• Experience in sales-related activities such as lead follow-up and client engagement.
• Ability to explain products clearly and persuade potential customers.

Responsibilities

• Communicate with potential customers and follow up on leads.
• Explain company products and services to clients in a clear, professional manner.
• Identify customer needs and maintain accurate client databases.
• Support sales presentations and coordinate with the sales team to hit targets.

Skills

Communication

Interpersonal skills

Sales experience

Lead generation

Client engagement

Negotiation

Organization

Tech literacy

Education

Marketing/Business/Communications background

Tools

Microsoft Office

CRM systems

Job description

PT. Victory International - Satrio Jakarta is a regulated financial services company in Indonesia, operating as an official broker for online trading. The company provides access to various financial instruments, including forex, stock indices, commodities, and CFDs. Clients benefit from up-to-date market insights, educational programs, and mentoring designed to build competent traders and investors. PT. Victory International Futures operates under Indonesian regulatory standards, prioritizing fund security, transparent transactions, and compliance with government oversight.

Role Description

This is a full-time, on-site Sales Customer Relations Staff position based in South Jakarta, Indonesia. The role focuses on building and maintaining positive relationships with prospective and existing clients while supporting the company's sales activities.

Daily responsibilities include communicating with potential customers, explaining the company's products and services, following up on leads, and assisting clients with their inquiries. The position also involves identifying customer needs, maintaining client databases, supporting sales presentations, and coordinating with the sales team to achieve business targets.

In addition, the Sales Customer Relations Staff will help maintain customer satisfaction through professional communication, consistent follow-ups, and effective relationship management. The role requires the ability to build trust with clients while ensuring that all product information and customer interactions comply with company policies and applicable regulations.

Qualifications

• Strong communication and interpersonal skills to build and maintain positive relationships with clients.
• Good customer service skills, including the ability to respond to inquiries and handle customer concerns professionally.
• Sales skills, including lead generation, follow-ups, client engagement, and supporting sales conversion.
• Ability to identify customer needs and explain products and services clearly.
• Good negotiation and persuasion skills to support sales objectives.
• Strong organizational skills and attention to detail when managing customer information and sales records.
• Ability to work collaboratively with the sales team and achieve individual or team targets.
• Basic computer skills and familiarity with customer databases, Microsoft Office, and digital communication platforms.
• A background in Marketing, Business, Communications, or a related field is preferred.
• Interest in financial markets and willingness to learn about trading products and services.
• Professional attitude, a customer-oriented mindset, and the ability to work in a fast-paced environment.