Customer Relations & Sales Operations Administrator

Indonet; Jawa Barat; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

PT Indointernet Tbk (Indonet) seeks a Sales Administration professional to manage orders, contracts, and invoicing, ensuring data accuracy from start to finish. You will validate orders, dispatch installation requests, and maintain customer records while supporting the sales team with system training and governance.

The role emphasizes accuracy, timely processing, and collaboration with Finance and Legal to meet pre- and post- closing requirements.

Qualifications

• Diploma or Bachelor’s Degree in Business Administration, Management, Accounting, Information Systems, or related discipline.
• At least 2 years of relevant experience in Sales Administration, Order Processing, Billing Support, or similar.
• Clear written communication in Bahasa Indonesia for internal and customer contact; working English for system use.

Responsibilities

• Provide full administrative support across the sales process, including orders, contracts, and invoicing; coordinate with Finance and Legal.
• Validate sales and installation orders for data accuracy and completeness; hold incomplete packages.
• Act as initial dispatcher for installation requests and confirm schedules with customers.
• Create service termination tickets and monitor closure within service levels to avoid overdue bills.
• Maintain data accuracy across enterprise systems during dual entry periods with daily sampling and governance.
• Provide training and hands-on assistance to sales colleagues on the system and processes.
• Maintain customer records and follow up on outstanding documents; escalate as needed.
• Execute specialisation tasks allocated by Supervisor (tender admin, invoicing support, partner platform administration, etc.).

Skills

Bahasa Indonesia

English (proficient)

Data entry

Training others

Education

Bachelor's or Diploma in Business Administration/related fields

Job description

PT Indointernet Tbk (Indonet) seeks a Sales Administration professional to manage orders, contracts, and invoicing, ensuring data accuracy from start to finish. You will validate orders, dispatch installation requests, and maintain customer records while supporting the sales team with system training and governance.

The role emphasizes accuracy, timely processing, and collaboration with Finance and Legal to meet pre- and post- closing requirements.