Marketing Staff Area Jakarta

VIFX Jakarta Satrio; Jakarta Pusat; On-site; IDR 55,800,000 - 100,440,000; Full time

Job summary

PT. Victory International Futures, through its VIFX One platform, seeks a Marketing Staff for an on-site role based in Jakarta, Indonesia.

You will manage customer relationships, provide support, address inquiries, and help improve service quality. The position requires a Bachelor's degree in Business Administration, Marketing, Communications or a related field, 1–2 years in client relations or customer service, and bilingual fluency in English and Bahasa Indonesia.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, Public Relations, or a related field.
• 1-2 years of experience in Client Relations, Customer Service, Account Management, or a similar customer facing role (fresh graduates with relevant internship experience are welcome to apply).
• Excellent verbal and written communication skills in both English and Bahasa Indonesia.
• Strong interpersonal and relationship-building skills.
• Customer oriented mindset with the ability to handle inquiries and resolve complaints professionally.
• Strong problem solving and negotiation skills.
• Highly organized with excellent time management and multitasking abilities.
• Proficient in Microsoft Office (Word, Excel, PowerPoint); experience with CRM software is an advantage.
• Able to work independently as well as collaboratively in a fast-paced environment.
• Detail oriented, proactive, and adaptable to changing business needs.
• Professional appearance and positive attitude.

Responsibilities

• Managing customer relationships, providing excellent customer support, addressing and resolving customer concerns, ensuring customer satisfaction, and assisting with inquiries.
• Analysing customer feedback and contributing to service improvements to enhance customer experiences.

Skills

Communication skills

Interpersonal skills

Time management

Multitasking

Independent work

Organizational skills

Education

Bachelor's degree in Business Administration, Marketing, Communications, Public Relations, or related field

Tools

Microsoft Office

CRM software

Job description

VIFX One is the official digital platform of PT. Victory International Futures, located in Satrio Tower, Kuningan, South Jakarta. Operating in the financial services, we provide practical solutions to help the public navigate the world of business and investment. Our mission is to empower individuals to step out of their comfort zones, develop their potential, and achieve professional success in the business and financial sectors. Join us to grow your skills and make an impact in a dynamic and innovative environment.

Role Description

This is a full time, on site role for a Marketing Staff based in Jakarta, Indonesia. The role involves managing customer relationships, providing excellent customer support, addressing and resolving customer concerns, ensuring customer satisfaction, and assisting with inquiries. The Customer Relations Officer will also be expected to analyze customer feedback and contribute to service improvements to enhance customer experiences.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, Public Relations, or a related field.
• 1-2 years of experience in Client Relations, Customer Service, Account Management, or a similar customer facing role ( fresh graduates with relevant internship experience are welcome to apply ).
• Excellent verbal and written communication skills in both English and Bahasa Indonesia.
• Strong interpersonal and relationship-building skills.
• Customer oriented mindset with the ability to handle inquiries and resolve complaints professionally.
• Strong problem solving and negotiation skills.
• Highly organized with excellent time management and multitasking abilities.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) ; experience with CRM software is an advantage.
• Able to work independently as well as collaboratively in a fast-paced environment.
• Detail oriented, proactive, and adaptable to changing business needs.
• Professional appearance and positive attitude.