Sales Customer Relations

VIFX Jakarta Satrio; Jakarta Pusat; Presencial; IDR 60.000.000 - 100.000.000; Jornada completa

Descripción de la vacante

VIFX Jakarta Satrio is seeking a Sales Customer Relations professional to build and maintain client relationships in a fast-paced financial services environment.

The role requires responding to inquiries, following up with prospects, and supporting existing clients with accurate information about products and services. It emphasizes retention, high-quality communication, and collaboration with internal teams to ensure positive customer experiences.

Formación

• Strong customer service and support skills.
• Ability to drive retention and satisfaction.
• Clear verbal and written communication.
• Interest in finance; sales background a plus.
• On-site work in a fast-paced environment.
• Experience with CRM systems is a plus.
• Diploma in Business/Finance preferred.

Responsabilidades

• Follow up with prospects.
• Support existing clients and manage feedback.
• Provide clear information about financial products.
• Coordinate with internal teams to resolve issues.
• Contribute to customer retention initiatives.
• Represent the company’s values in every interaction.

Conocimientos

Customer service

Relationship mgmt

Communication

Finance knowledge

CRM familiarity

On-site work

Multitasking

Educación

High school diploma

Business/Finance degree preferred

Herramientas

CRM systems

Descripción del empleo

Company Description VIFX is a finance-focused organization located in the heart of Kuningan, South Jakarta, representing PT. Victory International Futures. The company is committed to introducing the public to smarter, more strategic ways of doing business in the financial sector. VIFX positions itself as a launchpad for individuals seeking strong professional growth and the opportunity to master finance with a competitive edge. The environment is fast-paced and performance-driven, emphasizing high risk, high reward, and high growth for driven team members. Applicants can expect a culture that values ambition, learning, and results.

Role Description The Sales Customer Relations role is a full-time, on-site position based in the Jakarta Metropolitan Area. This role focuses on building and maintaining relationships with clients, responding to inquiries, and providing clear information about the company’s financial products and services. Daily responsibilities include following up with prospects, supporting existing clients, managing customer feedback, and helping ensure positive customer experiences throughout the sales cycle. The role also involves coordinating with internal teams to resolve issues, track customer satisfaction, and contribute to customer retention initiatives. Team members are expected to meet performance targets, maintain professional communication standards, and represent the company’s values in every interaction.

Qualifications

• Strong Customer Service and Customer Support skills to handle inquiries, provide assistance, and resolve issues effectively.
• Ability to drive Customer Retention and Customer Satisfaction through proactive engagement and relationship management.
• Excellent Communication skills, both verbal and written, for clear, professional interaction with clients and colleagues.
• Basic understanding of or interest in financial products and markets; prior experience in finance or sales is an advantage.
• Proven ability to work on-site in a fast-paced environment, manage multiple tasks, and meet targets and deadlines.
• Strong interpersonal skills, resilience, and a results-oriented mindset; ability to learn quickly and adapt to change.
• Minimum of a high school diploma; a diploma or degree in Business, Finance, Marketing, or related field is preferred.
• Comfortable using office software and communication tools; experience with CRM systems is a plus.