Customer Relations

Sentri Fortuna Sejahtera; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 39,060,000 - 58,032,000; Full time

Job summary

Sentri Fortuna Sejahtera seeks a proactive partner relations professional to develop and sustain strong business partnerships. You will manage communications via calls and digital channels, ensuring timely, professional responses to partner inquiries.

You will identify concerns and deliver effective, solution-oriented support while representing the company with a high standard of professionalism and brand alignment in every interaction.

Qualifications

• 0–1 year of experience in Customer Service, Account Management, or a related role.
• Basic understanding of reseller operations, business partnerships, or partner relationship management.
• Excellent verbal and written communication skills, with the ability to communicate effectively with business partners.
• Strong networking skills with the ability to develop and nurture strategic business relationships.

Responsibilities

• Develop and maintain strong, long-term relationships with business partners.
• Manage communication with business partners through phone calls and digital channels, ensuring timely and professional responses.
• Identify and resolve partners’ concerns by providing effective and solution-oriented support.
• Serve as the company's official representative, upholding brand values and maintaining a high standard of professionalism in all interactions.

Skills

Customer service

Account management

Communication skills

Networking

Job description

Develop and maintain strong, long-term relationships with business partners.

Manage communication with business partners through phone calls and digital channels, ensuring timely and professional responses.

Identify and resolve partners’ concerns by providing effective and solution-oriented support.

Serve as the company's official representative, upholding brand values and maintaining a high standard of professionalism in all interactions.

QUALIFICATIONS:

• 0–1 year of experience in Customer Service, Account Management, or a related role.
• Basic understanding of reseller operations, business partnerships, or partner relationship management.
• Excellent verbal and written communication skills, with the ability to communicate effectively with business partners.
• Strong networking skills with the ability to develop and nurture strategic business relationships.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

FMCG Manufacturing 51-100 employees

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