Customer Relationship Supervisor

Smoore Technology Indonesia; Singosari; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Smoore Technology Indonesia is seeking a capable Customer Relations professional to manage day-to-day communications, ensure timely responses, and collaborate across departments to meet customer requirements. You will build strong client relationships and coordinate visits and events to enhance engagement.

The role demands 3+ years in customer-facing roles, with strong English communication and interpersonal skills. Bachelor’s degree is required, and supervisory experience is a plus.

Qualifications

• Bachelor's degree in Business Administration, Management, Communication, or a related field.
• Experience in customer relationship management, customer service, account management, or similar role (3+ years). Supervisory experience is preferred.
• Strong communication and interpersonal skills to build relationships with customers and internal stakeholders.
• Good command of English, both written and spoken, is preferred.

Responsibilities

• Manage day-to-day customer communications to ensure efficient service delivery and timely responses to inquiries and requests.
• Collaborate with internal departments to address customer requirements, resolve issues, and meet expectations.
• Build and maintain strong customer relationships by understanding needs and providing timely support for a positive experience.
• Coordinate customer visits, meetings, and events to strengthen engagement and relationships.
• Gather, analyze, and clarify customer requirements for accurate understanding and cross-department communication.
• Coordinate cross-functional resources to drive problem resolution and timely completion of issues.
• Monitor feedback to identify opportunities to improve service quality and customer satisfaction.

Skills

Communication skills

Interpersonal skills

English proficiency

Education

Bachelor's degree

Job description

Job Responsibilities

• Manage day-to-day customer communications to ensure efficient service delivery and timely responses to customer inquiries and requests.
• Collaborate proactively with internal departments to address customer requirements, resolve issues, and ensure customer expectations are met.
• Build and maintain strong customer relationships by understanding customer needs, providing timely support, and ensuring a positive customer experience.
• Coordinate customer visits, meetings, and events to strengthen customer engagement and maintain effective business relationships.
• Gather, analyze, and clarify customer requirements to ensure accurate understanding and effective communication across relevant departments.
• Coordinate cross-functional resources to drive problem resolution, follow up on action plans, and ensure timely completion of customer-related issues.
• Monitor customer feedback and identify opportunities to improve service quality, communication efficiency, and customer satisfaction.

Job Qualifications

• Bachelor's degree in Business Administration, Management, Communication, or a related field.
• Previous experience in customer relationship management, customer service, account management, or a similar role minimum more than 3 years. Supervisory experience is preferred.
• Strong communication and interpersonal skills, with the ability to build and maintain positive relationships with customers and internal stakeholders.
• Good command of English, both written and spoken, is preferred.