Service Account Manager

Sidel; Daerah Khusus Ibukota Jakarta; On-site; IDR 250,000,000 - 350,000,000; Full time

Job summary

Sidel is seeking a Service Account Manager in Jakarta, Indonesia, to maintain and grow customer relationships, focusing on exceptional service and achieving revenue targets. Candidates should possess a Bachelor's degree in business or engineering, with a strong background in customer development.

The role requires extensive travel, collaborative skills, and a customer-centric mindset to address evolving needs and drive business growth.

Qualifications

• Bachelor’s degree in business or engineering required; master's preferred for senior candidates.
• Strong commercial background with success in service sales.
• Extensive travel is necessary, over 50% of working time.

Responsibilities

• Serve as the main contact for customers, ensuring high responsiveness.
• Build trust-based relationships with clients to promote loyalty.
• Identify customer needs and tailor service solutions.
• Collaborate with internal teams for quality service delivery.
• Monitor account performance and ensure contractual compliance.
• Drive service sales growth by generating new opportunities.
• Lead account reviews and provide value-driven insights.

Skills

Customer development

Service sales

Communication

Negotiation

Education

Bachelor’s degree in business, engineering, or a related field

Master’s degree preferred

Tools

Sidel equipment

Job description

The Service Account Manager plays a pivotal role in maintaining and growing customer relationships within the Services.The position focuses on ensuring exceptional customer satisfaction, achieving service revenue targets, and supporting long-term business sustainability through proactive account management and cross-functional collaboration

Your Mission

• Act as the dedicated point of contact for customers, ensuring seamless communication and a high level of responsiveness.
• Build and sustain strong, trust-based relationships with clients, promoting loyalty and repeat business.
• Identify customer needs and tailor service solutions that align with their operational and business priorities.
• Collaborate with internal technical, commercial, and project teams to ensure timely, quality service delivery.
• Monitor account performance against objectives, track service delivery, and ensure full contractual compliance.
• Drive service sales growth by generating new opportunities within existing accounts and supporting the introduction of new service offerings.
• Lead account review meetings, prepare performance dashboards, and provide clients with value-driven insights and improvement recommendations.
• Contribute to the continuous improvement of processes and service portfolio development based on customer feedback and market trends.

Your Profile

• Bachelor’s degree in business, engineering, or a related field; master’s degree preferred for senior-level candidates.
• Strong commercial background with measurable success in customer development and service sales.
• Experience working with Sidel equipment or similar capital goods is highly desirable.
• Demonstrated ability to manage multiple accounts, priorities, and internal resources effectively.
• Availability to travel extensively, exceeding 50% of working time, to effectively manage customer relationships and drive business growth. When not traveling, be present at the office through the week.
• Strong communication and negotiation skills with a customer-centric mindset.
• Adaptability to evolving customer needs, market dynamics, and organizational objectives.
• Collaborative team player with the capability to align technical, commercial, and operational stakeholders around customer outcomes.