Showroom Marketing & Sales Support Specialist

Pt Hettich Indonesia; Tangerang; Remote; IDR 66,960,000 - 111,600,000; Full time

Benefits offered by this job

Fully remote work

Competitive compensation package

Professional development and training

Job summary

Pt Hettich Indonesia seeks a Showroom Marketing Sales Support Specialist to empower our sales teams across the region. You will coordinate quotations, manage customer communications in Bahasa Indonesia and English, and support remote operations to drive growth.

Working remotely with an international team, you will use CRM tools, maintain quotes, and help translate customer needs into actionable sales plans while upholding quality and service standards.

Qualifications

• Fluency in Bahasa Indonesia and English is mandatory.
• Experience in a customer support or helpdesk role.
• Proficient with CRM software and remote work setup.
• Reliable internet and dedicated remote workspace.

Responsibilities

• Deliver exceptional customer support in Bahasa Indonesia and English via chat, email, and phone.
• Resolve inquiries and complaints effectively and efficiently.
• Educate customers on product features and best practices.
• Document interactions in the CRM system.
• Identify trends and provide feedback to improve products.
• Maintain high customer satisfaction and loyalty.

Skills

Customer service

Communication skills

Problem solving

CRM software

Remote work

Education

Associates or better

Tools

CRM software

Job description

What Showroom Marketing Sales Support Specialist

Showing 40 Showroom Marketing Sales Support Specialist jobs in Tangerang

Description

Job Descriptions:

• Providing support to Sales Team by coordinating and assisting in follow-up request and quotations
• Preparing and submitting quotations for customers and overseas
• Preparing and submitting e-bids via system
• Organizes and maintains sales literature
• Procure rate from overseas, airlines, carriers, co-loader, trucking, customs
• Maintaining customer quotation data and maintain quote log
• Act as point of contact to potential customers as directed by Sales Team and Superior or through contact with Crane network of offices and agents
• Coordinates the sales effort internally with overseas offices, operations, customer service and finance department
• Monitor new opportunities within the market from media & press releases
• Assist BDM in planning office visits with customers and manage client database on shared drive, including (but not limited to) customer profiles, account activities, SOP\'s, customer set up documents and proposals
• Research company data to track target account progress and/or growth on a scheduled basis and report to management
• Work with sales, clients, and operations to implement processes and pricing to effectively transition new business from the close of sale to operations.
• Work with clients and Sales Team to establish KPI\'s, reports and customer web tools tailored to the client needs.
• Follow up clients, sales and operations to ensure that implementation is successful
• Implement the Quality objectives for Commercial Department
• Help maintain implementation on Health, Safety and Environment objectives on daily business

Qualifications

Education

Required

• Associates or better

Our client is seeking a fluent Remote Customer Support Specialist proficient in Bahasa Indonesia to join their global team, serving customers from Padang, West Sumatra. You will be the primary point of contact for Indonesian customers, providing expert support and ensuring a seamless experience with our client\'s products and services. This role is vital for building trust and loyalty within the Indonesian market. Working remotely, you will collaborate with an international team, leveraging your language skills and customer service expertise to foster strong client relationships and contribute to the company\'s growth in the region.

Key Responsibilities

• Deliver exceptional customer support in Bahasa Indonesia and English via chat, email, and phone.
• Address and resolve customer inquiries, issues, and complaints effectively and efficiently.
• Educate customers on product features, services, and best practices.
• Document customer interactions and resolutions accurately in the CRM system.
• Identify trends in customer issues and provide feedback to improve products and services.
• Maintain a high level of customer satisfaction and loyalty through professional service.

Requirements

• Fluency in both Bahasa Indonesia and English (written and spoken) is mandatory.
• Proven experience in a customer support or helpdesk role.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in using customer relationship management (CRM) software.
• Must have a reliable internet connection and a dedicated remote workspace.
• Ability to adapt to a fast-paced, remote work environment.

Benefits

• Competitive compensation package.
• Fully remote work opportunity, offering geographic flexibility.
• Comprehensive health benefits.
• Professional development and continuous training programs.
• A diverse and inclusive international team environment.