Plant Maintenance & Reliability Operator

Id90 Pt Japfa Food Indonesia; Indonesia; On-site; IDR 223,200,000 - 357,120,000; Full time

Job summary

Mondelēz International in Indonesia seeks a Customer Operations Specialist to support domestic and export shipments, handle inquiries, and monitor cargo movements. You will collaborate with sales, vendors, and carriers to ensure timely delivery and accurate billing.

The role requires a Bachelor's degree with 3+ years in customer service or supply chain, SAP proficiency, and the ability to navigate a fast-paced logistics environment. Some travel or after-hours work may be required.

Qualifications

• Bachelor's degree with a minimum of 3 years of relevant experience in Customer Service/Customer Operations/Supply Chain, or a related field.
• Proficient in using ERP systems, with SAP preferred.
• Experience in leveraging AI, digital tools, and automation to improve productivity and ways of working.
• Strong integrity, accountability, and professionalism.
• Proven ability to work effectively in a fast-paced and dynamic environment with strong cross-functional collaboration.
• Flexible and responsive in managing urgent business issues, including support outside regular working hours when required.
• Strong critical-thinking and problem-solving skills, with an ownership mindset and bias for action.
• Demonstrates a strong customer focus, with the ability to understand customer needs and drive effective solutions.
• Experience in managing teams in a highly dynamic environment would be an advantage.

Responsibilities

• Receive review, and process inquiry or shipping instruction from customer/sales/overseas
• Checking cargo data and CIPL for both international and domestic shipment
• Arrange Moda transportation and communication with vendor
• Direct monitoring for loading/unloading cargo for every shipment
• Ensure every loading/unloading are conducted safely and according to customer and Indonesia's law and regulations
• Provide daily report to customers and do daily monitoring with communication with vendor.
• Review import HBL (House Bill of Lading), MBL (Master Bill of Lading) & CIPL (Commercial Invoice & Packing List Docs) from origin office
• Coordinating with airlines, managing AWB (Air Waybill), export/import clearance with airport customs

Skills

Customer service

Cross-functional collaboration

Problem solving

Ownership mindset

Customer focus

Adaptability

Critical thinking

Education

Bachelor's degree

Tools

SAP

AI tools

Automation tools

Job description

Mondelēz International in Indonesia seeks a Customer Operations Specialist to support domestic and export shipments, handle inquiries, and monitor cargo movements. You will collaborate with sales, vendors, and carriers to ensure timely delivery and accurate billing.

The role requires a Bachelor's degree with 3+ years in customer service or supply chain, SAP proficiency, and the ability to navigate a fast-paced logistics environment. Some travel or after-hours work may be required.