Customer Operations & Relations Specialist

PT NIAGA LAUTAN SEJAHTERA; Jakarta Utara; Presencial; IDR 72.000.000 - 108.000.000; Jornada completa

Descripción de la vacante

PT Niaga Lautan Sejahtera is seeking a Customer Service Representative in Jakarta to manage customer requirements, support operations, and handle inquiries with professionalism.

You will conduct on-site visits, assist with invoicing, document commercial activities, and coordinate with internal teams to ensure smooth service delivery.

The ideal candidate has a Diploma/Bachelor, 1-2 years experience, strong English, and excellent communication and negotiation skills.

Formación

• Minimum diploma or bachelor’s degree in a related field with preference for PR/Communications/Management.
• Proficient in English, verbal and written.
• 1–2 years in customer service, operations, or commercial administration/support.
• Strong interpersonal, communication, and negotiation skills for inquiries and complaints.
• Detail-oriented and organized, with ability to manage documentation.
• Willing to conduct customer visits for business development and invoicing when needed.
• Proactive problem solver with ability to coordinate across teams.

Responsabilidades

• Managing customer requirements, addressing evolving market needs, and resolving complaints.
• Conducting on-site customer visits to develop relationships and handle invoicing processes.
• Collecting and maintaining documentation for commercial activities and records.
• Coordinating with internal departments regarding customer matters and inquiries.

Conocimientos

Customer service

Operations

Negotiation

Communication

Interpersonal skills

Detail-oriented

Microsoft Office

Educación

Diploma or Bachelor's degree

Herramientas

MS Office

Descripción del empleo

PT Niaga Lautan Sejahtera is seeking a Customer Service Representative in Jakarta to manage customer requirements, support operations, and handle inquiries with professionalism.

You will conduct on-site visits, assist with invoicing, document commercial activities, and coordinate with internal teams to ensure smooth service delivery.

The ideal candidate has a Diploma/Bachelor, 1-2 years experience, strong English, and excellent communication and negotiation skills.