Customer Relations Team

VIF Sona Topas Jakarta; Jakarta Pusat; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

VIF Sona Topas Jakarta is seeking a Customer Relations professional to maintain excellent customer relationships and drive high satisfaction levels. The role focuses on timely solutions, handling inquiries, and strengthening loyalty through personalized communication.

The ideal candidate will have strong Indonesian language skills, good English is a plus, and prior experience in customer-facing roles. This is a full-time, on-site position based in the Jakarta Metropolitan Area.

Qualifications

• Strong skills in customer retention and customer satisfaction to build lasting relationships and enhance customer engagement.
• Proficiency in communication, with excellent verbal and written skills to address customer inquiries effectively.
• Experience in customer support and customer service to provide efficient and professional solutions.
• Ability to actively listen, empathize with customers, and resolve issues in a timely manner.
• Experience in a customer-facing role is preferred but not mandatory.
• Proficiency in Bahasa Indonesia is essential; fluency in English is an advantage.

Responsibilities

• Maintain excellent customer relationships and ensure customer satisfaction.
• Address customer concerns in a timely and professional manner.
• Handle customer inquiries and provide support to enhance loyalty.
• Communicate with customers personally to deliver prompt solutions.
• Collaborate with internal teams to improve customer experiences.

Skills

Customer retention

Customer satisfaction

Communication

Customer support

Active listening

Bahasa Indonesia

English proficiency

Job description

This is a full-time, on-site role based in the Jakarta Metropolitan Area as a Customer Relations Team. The role involves maintaining excellent customer relationships, ensuring customer satisfaction, and addressing customer concerns in a timely and professional manner. Responsibilities also include handling customer inquiries, providing support, and enhancing customer loyalty through personalized communication and prompt solutions. The role will require frequent collaboration with internal teams to improve customer experiences.

Qualifications

• Strong skills in Customer Retention and Customer Satisfaction to build lasting relationships and enhance customer engagement.
• Proficiency in Communication, with excellent verbal and written skills to address customer inquiries effectively.
• Experience in Customer Support and Customer Service to provide efficient and professional solutions.
• Ability to actively listen, empathize with customers, and resolve issues in a timely manner.
• Experience in a customer-facing role is preferred but not mandatory.
• Proficiency in Bahasa Indonesia is essential; fluency in English is an advantage.