Tenant Relations & Aftercare Specialist

PT Starts International Indonesia; Jakarta Utara; On-site; IDR 89,280,000 - 133,920,000; Full time

Benefits offered by this job

THR

BPJS

Private Insurance

Annual Medical Check-Up

Performance Bonus

Birthday Leave

Job summary

PT STARTS International Indonesia is seeking a client relations specialist to support tenants and property clients in Jakarta. You will handle inquiries, coordinate after-lease services, and work with agents and technicians to ensure client satisfaction.

Fluency in English is required; Japanese skills (JLPT N3) are a plus. A bachelor’s degree and at least two years in customer service or tenant relations are essential, with the ability to travel daily within Jakarta.

Qualifications

• Bachelor’s degree in any field.
• Minimum 2 years in customer support, tenant relations, or hospitality.
• Experience in property/real estate is a strong advantage.
• Fluency in English required; JLPT N3 Japanese a plus.

Responsibilities

• Handle client complaints, inquiries, and requests related to apartments.
• Build and maintain strong client relationships to ensure satisfaction.
• Assist clients with transition processes after leasing, including moving and utilities.
• Provide customer support and interpretation between clients, agents, and technicians.
• Support Marketing with property listings, consultations, and accompanying viewings.
• Prepare daily, monthly, and annual reports on after-service activities and analyze trends.
• Perform data entry related to after-service activities and analyze relevant data.

Skills

English fluency

Japanese language skills

Interpersonal skills

Teamwork

Travel daily

Education

Bachelor’s degree

Job description

PT STARTS International Indonesia is seeking a client relations specialist to support tenants and property clients in Jakarta. You will handle inquiries, coordinate after-lease services, and work with agents and technicians to ensure client satisfaction.

Fluency in English is required; Japanese skills (JLPT N3) are a plus. A bachelor’s degree and at least two years in customer service or tenant relations are essential, with the ability to travel daily within Jakarta.