Customer Success Admin & Call Center Specialist

PT Talenta Eksekutif Asia; Tangerang; On-site; IDR 55,800,000 - 78,120,000; Full time

Job summary

PT Talenta Eksekutif Asia is seeking an Admin & Call Center Specialist to support customer service operations, scheduling, and sales administration in Jakarta Barat. You will manage inbound and outbound inquiries, coordinate installations and service requests, maintain accurate records, and help drive customer satisfaction in a fast-paced environment.

The role requires a Diploma (D3) in a relevant field, 1–2 years of experience, strong Microsoft Office skills, and excellent communication

Qualifications

• Diploma (D3) in Business Administration, Management, Communications, Marketing, or related field.
• 1-2 years of experience in Customer Service, Call Center, or Administrative roles.
• Proficient in MS Office and data entry systems; strong organizational skills.

Responsibilities

• Handle inbound/outbound customer inquiries via phone and messages with professional responses.
• Coordinate installation, maintenance schedules, and service requests for customers.
• Maintain accurate records of customers, orders, and service activities in systems.
• Support sales conversion activities and engage customers for follow-up communications.
• Prepare routine reports and assist KPI monitoring and administrative documentation.
• Collaborate with sales, technical, and service teams to ensure smooth service delivery.

Skills

Verbal communication

Customer service

Data entry

Microsoft Office

Organizational skills

Record keeping

English basics

Education

Diploma (D3) in Business Administration or related

Tools

Microsoft Office Suite

Job description

PT Talenta Eksekutif Asia is seeking an Admin & Call Center Specialist to support customer service operations, scheduling, and sales administration in Jakarta Barat. You will manage inbound and outbound inquiries, coordinate installations and service requests, maintain accurate records, and help drive customer satisfaction in a fast-paced environment.

The role requires a Diploma (D3) in a relevant field, 1–2 years of experience, strong Microsoft Office skills, and excellent communication