Music & Sound Annotation Specialist

TELUS Digital; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

TELUS Digital in Surabaya is hiring a Customer Operations Specialist to support orders, shipping and returns, and to resolve delivery issues across domestic and export markets. You will maintain systems and communicate order status and invoices to customers, while contributing to process improvements.

The ideal candidate has a bachelor’s degree and 3+ years in customer service/operations, strong ERP/SAP experience, and the ability to collaborate cross-functionally in a fast-paced environment,

Qualifications

• Bachelor's degree with a minimum of 3 years of relevant experience in Customer Service/Operations/Supply Chain.
• Proficient in using ERP systems, with SAP preferred.
• Experience leveraging AI, digital tools, and automation to improve productivity.
• Demonstrates integrity, accountability, and professionalism.
• Ability to work in a fast-paced, dynamic environment with cross-functional collaboration.
• Flexible in handling urgent issues, including outside regular hours when required.

Responsibilities

• Support customer service activities across domestic and export markets.
• Optimize and monitor shipping and returns, processing complex orders and resolving delivery issues.
• Maintain systems and data related to shipments, inventory and customer demand forecasts.
• Inform customers about order status, invoices and contract balances.
• Escalate complex issues to appropriate staff and participate in improvement projects.

Skills

Cross-functional collaboration

ERP systems

AI usage

Digital tools

Automation

Customer service mindset

Education

Bachelor's degree

Tools

SAP

Job description

Customer Operations Specialist - ID

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Job Description

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life's essentials, we enable businesses to grow, communities to prosper, and consumers to live well.

This position is in our Food Enterprise where we are committed to serving food manufacturers, food service customers, and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa and chocolate.

Job Purpose and Impact

The Customer Operations Specialist - ID will support a moderate scale of customer service activities across domestic and export market. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

• Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
• Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
• Execute customer service strategies.
• Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

Qualifications

• Bachelor's degree with a minimum of 3 years of relevant experience in Customer Service/Customer Operations/Supply Chain, or a related field.
• Proficient in using enterprise resource planning (ERP) systems, with specific experience in SAP preferred.
• Experience in leveraging AI, digital tools, and automation to improve productivity and ways of working.
• Demonstrates strong integrity, accountability, and professionalism.
• Proven ability to work effectively in a fast-paced and dynamic environment with strong cross-functional collaboration.
• Flexible and responsive in managing urgent business issues, including support outside regular working hours when required.
• Strong critical‑thinking and problem‑solving skills, with an ownership mindset and bias for action.
• Demonstrates a strong customer focus, with the ability to understand customer needs and drive effective solutions.
• Experience in managing teams in a highly dynamic environment would be an advantage.

Equal Opportunity Employer, including Disability/Vet