Customer Operation (medical beauty clinic)

PT.MYVENUS NETWORK INDONESIA; Provinsi Bali; On-site; IDR 44,640,000 - 89,280,000; Full time

Job summary

PT.MYVENUS NETWORK INDONESIA is seeking a responsive Customer Service staff to handle patient inquiries for a Korean beauty and plastic surgery clinic in Bali. You will be the first contact from WhatsApp to consultation, guiding patients toward bookings and keeping CRM records up to date.

You will coordinate with clinicians and operations, schedule consultations, and ensure accurate information flows. Fresh graduates with strong communication are welcome; 1 year of related experience preferred.

Qualifications

• Diploma or bachelor's degree in any field.
• Fluent in Bahasa Indonesia, both spoken and written.
• At least 1 year of experience in Customer Service, Sales, Admin, or related field.
• Willing to work in Sanur, Bali.

Responsibilities

• Respond to patient inquiries via WhatsApp promptly, clearly, and professionally.
• Explain clinic services, procedures, pricing, and the consultation process to prospective patients.
• Build rapport with prospective patients and guide them toward booking a consultation and procedure.
• Schedule consultation appointments and coordinate with the medical team on availability.
• Follow up with prospective patients who have not yet booked or confirmed.
• Keep the CRM updated (appointments, patient profiles, inquiry history, payments, outcomes).
• Coordinate with doctors, medical team, and operations to provide accurate information.
• Hand over confirmed patients with complete records to the clinic team.
• Support Sanur branch operations and assist with other ad-hoc duties as assigned.

Skills

Bahasa Indonesia

CRM software

Data entry

Customer communication

Multitasking

Education

Diploma (D3) or Bachelor’s degree (S1)

Tools

CRM system

Spreadsheets

Job description

Customer Operation (medical beauty clinic)

Placement: Banobagi & Woori Plastic Surgery Clinic, The Solitaire, Sanur, Bali

We are looking for a responsive and detail-oriented Customer Service staff member to handle patient inquiries for a Korean beauty and plastic surgery clinic in Bali. You will be the first point of contact for prospective patients, guiding them from their first WhatsApp message through consultation until they are ready to book their procedure. You will also keep our CRM accurate and up to date.

Job Description

Respond to patient inquiries via WhatsApp promptly, clearly, and professionally.

Explain clinic services, procedures, pricing, and the consultation process to prospective patients.

Build rapport with prospective patients and guide them toward booking a consultation and procedure.

Schedule consultation appointments and coordinate with the medical team on availability.

Follow up with prospective patients who have not yet booked or confirmed.

Keep the CRM updated, including:

• Appointments and schedule changes
• Patient profiles and inquiry history
• Payment status (deposits, down payments, and settlements)
• Consultation results and treatment plans

Coordinate with doctors, the medical team, and the operations team to provide accurate information to patients.

Hand over confirmed patients to the clinic team with complete and accurate records.

Support Sanur branch operations and assist with other ad-hoc duties as assigned by management.

Requirements

Minimum Diploma (D3) or Bachelor’s degree (S1) in any field.

Fluent in Bahasa Indonesia, both spoken and written.

Strong written communication skills: clear, friendly, and professional chat responses.

Comfortable working with CRM systems, spreadsheets, and data entry, with high accuracy.

Organized and detail-oriented, able to manage many conversations and follow-ups at once.

Persuasive and service-oriented, able to turn inquiries into bookings.

At least 1 year of experience in Customer Service, Sales, Admin, or a related field. Fresh graduates with strong communication skills are welcome to apply.

Willing to work in Sanur, Bali.

Preferred Qualifications

English communication skills (spoken and written).

Experience in a clinic, beauty, medical tourism, or hospitality industry.

Experience handling customer chats or sales via WhatsApp or social media.

Experience using a CRM system.

Summits Group is a global K-Beauty & Medical Group headquartered in South Korea, with a growing presence in Indonesia.

In Indonesia, Summits Group operates three integrated brands:

• MyVenus — A medical and aesthetic concierge service connecting Indonesian clients with premium beauty clinics and hospitals in South Korea.
• MyDerma — The management and operation of Banobagi Clinic Indonesia.
• MySkin — The import and distribution arm for selected Korean skincare brands.
• MyWave — The beauty tourism services connecting clients with premium beauty clinics in South Korea.

Trust the journey. Trust MyVenus.