Patient Concierge & CRM Coordinator – Bali Medical Clinic

PT.MYVENUS NETWORK INDONESIA; Provinsi Bali; On-site; IDR 44,640,000 - 89,280,000; Full time

Job summary

PT.MYVENUS NETWORK INDONESIA is seeking a responsive Customer Service staff to handle patient inquiries for a Korean beauty and plastic surgery clinic in Bali. You will be the first contact from WhatsApp to consultation, guiding patients toward bookings and keeping CRM records up to date.

You will coordinate with clinicians and operations, schedule consultations, and ensure accurate information flows. Fresh graduates with strong communication are welcome; 1 year of related experience preferred.

Qualifications

• Diploma or bachelor's degree in any field.
• Fluent in Bahasa Indonesia, both spoken and written.
• At least 1 year of experience in Customer Service, Sales, Admin, or related field.
• Willing to work in Sanur, Bali.

Responsibilities

• Respond to patient inquiries via WhatsApp promptly, clearly, and professionally.
• Explain clinic services, procedures, pricing, and the consultation process to prospective patients.
• Build rapport with prospective patients and guide them toward booking a consultation and procedure.
• Schedule consultation appointments and coordinate with the medical team on availability.
• Follow up with prospective patients who have not yet booked or confirmed.
• Keep the CRM updated (appointments, patient profiles, inquiry history, payments, outcomes).
• Coordinate with doctors, medical team, and operations to provide accurate information.
• Hand over confirmed patients with complete records to the clinic team.
• Support Sanur branch operations and assist with other ad-hoc duties as assigned.

Skills

Bahasa Indonesia

CRM software

Data entry

Customer communication

Multitasking

Education

Diploma (D3) or Bachelor’s degree (S1)

Tools

CRM system

Spreadsheets

Job description

PT.MYVENUS NETWORK INDONESIA is seeking a responsive Customer Service staff to handle patient inquiries for a Korean beauty and plastic surgery clinic in Bali. You will be the first contact from WhatsApp to consultation, guiding patients toward bookings and keeping CRM records up to date.

You will coordinate with clinicians and operations, schedule consultations, and ensure accurate information flows. Fresh graduates with strong communication are welcome; 1 year of related experience preferred.