Korean-Speaking Medical CX Specialist (Chat & DM)

PT.MYVENUS NETWORK INDONESIA; Jakarta Selatan; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Summits Group in Indonesia operates MyVenus, MyDerma, MySkin, and MyWave, delivering medical beauty services with cross-border clinics and brands. The role focuses on Korean-speaking customer support across WhatsApp, Instagram, and TikTok, handling inquiries and guiding leads through the full flow with empathy and accuracy.

You will coordinate with Korea HQ and internal teams, maintain CRM/Notion records, and drive fast reply metrics while ensuring high customer satisfaction for international

Qualifications

• Korean: Conversational to business-level speaking is required.
• KIIP completion (if available) or proven experience communicating with Korean clients.
• Excellent communication, calm and patient with customers.
• Fast, clear, and accurate typing skills.
• Experience in WhatsApp-based customer service.
• Experience handling Instagram DM and TikTok inquiries.
• Highly organized and detail-oriented.
• Familiar with CRM systems, Notion, Slack (or similar tools).

Responsibilities

• Respond to customer inquiries quickly with a polite, warm, and reassuring tone.
• Guide customers through the full flow using FAQs, scripts, and clinic guidelines.
• Follow up with interested leads to maximize conversion.
• Coordinate with Korea HQ, Marketing, and Operations teams.
• Update customer status and consultation notes in CRM/Notion.
• Handle no-show cases and provide CX improvement feedback.
• Assist with influencer outreach and basic collaboration inquiries.

Skills

Korean language

WhatsApp CS

Instagram DM / TikTok inquiries

Fast typing

Organized & detail-oriented

Clear communication

Calm and patient

Customer service mindset

Tools

CRM systems

Notion

Slack

Job description

Summits Group in Indonesia operates MyVenus, MyDerma, MySkin, and MyWave, delivering medical beauty services with cross-border clinics and brands. The role focuses on Korean-speaking customer support across WhatsApp, Instagram, and TikTok, handling inquiries and guiding leads through the full flow with empathy and accuracy.

You will coordinate with Korea HQ and internal teams, maintain CRM/Notion records, and drive fast reply metrics while ensuring high customer satisfaction for international