Beauty Consultant

PT. Kliniku Sukses Sinergy; Jakarta Selatan; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

PT. Kliniku Sukses Sinergy seeks a Beauty Sales & Marketing Consultant to guide clients through the aesthetic clinic journey from enquiry to treatment and follow-up.

You will blend consultative sales with CRM, social media support, and KOL-related sales coordination to drive satisfaction and growth. Grow client relationships, coordinate with doctors and marketing teams, and help identify commercial opportunities in the South Jakarta aesthetic market.

Qualifications

• Minimum of 2 years of working experience in beauty consultation, sales, or the aesthetic/skincare industry.
• Possesses a strong, promising, and active network or client database.
• Strong consultative selling, communication and relationship-building skills.
• Confidence communicating with clients through WhatsApp, social media, telephone and in-person channels.
• Professional judgement when handling client concerns and escalating clinical questions.
• Ability to work collaboratively with doctors, therapists, receptionists, management and marketing teams.

Responsibilities

• Welcome clients and identify beauty, skin and aesthetic concerns in a professional manner.
• Explain treatments, packages, promotions, pricing and payment options clearly.
• Guide clients towards appropriate doctor consultations without making medical diagnoses or guarantees.
• Convert enquiries from WhatsApp, Instagram, TikTok, telephone calls and walk-in traffic into confirmed appointments and paid treatments.
• Follow up with prospective clients who have not confirmed or paid, and maintain relationships with existing clients to support repeat appointments.
• Coordinate with doctors, therapists, receptionists and management to deliver a smooth client journey.
• Assist with replying to social media and WhatsApp enquiries according to approved guidelines.

Skills

Consultative selling

Communication

Relationship building

Networking

Social media comms

Cross-functional

Job description

As a Beauty Sales & Marketing Consultant, you will guide prospective and existing clients through the end-to-end aesthetic clinic journey, from initial enquiry and consultation booking to treatment purchase and post-visit follow-up. You will combine consultative sales, customer relationship management, competitor intelligence, social media support and KOL-related sales coordination to support client satisfaction and commercial growth.

Key responsibilities

• Welcome clients and identify their beauty, skin and aesthetic concerns in a professional and empathetic manner.
• Explain treatments, packages, promotions, pricing and payment options clearly.
• Guide clients towards appropriate doctor consultations without making medical diagnoses or guarantees.
• Convert enquiries from WhatsApp, Instagram, TikTok, telephone calls and walk-in traffic into confirmed appointments and paid treatments.
• Follow up with prospective clients who have not confirmed or paid, and maintain relationships with existing clients to support repeat appointments, package continuation and reactivation.
• Maintain accurate lead records, appointment statuses, follow-up notes, payment statuses and sales results.
• Coordinate with doctors, therapists, receptionists and management to deliver a smooth client journey.
• Handle non-medical client concerns professionally and escalated clinical questions to the doctor.
• Support pre-treatment and post-treatment communication using clinic-approved information.
• Compile competitor reports covering treatment prices, packages, promotions, new services, social media activity and campaign positioning.
• Monitor aesthetic clinic trends in South Jakarta and identify commercial opportunities and risks.
• Present concise recommendations based on competitor observations.
• Assist with replying to social media and WhatsApp enquiries according to approved response guidelines.
• Support content preparation by gathering frequently asked questions, client feedback, campaign results and treatment enquiries.
• Coordinate with the marketing team on promotional campaigns, lead tracking and appointment conversion.
• Support clinic events, launches, open days and campaign activities.
• Help identify suitable KOLs, influencers, communities and partnership opportunities.
• Coordinate KOL enquiries, consultation schedules, campaign codes and lead attribution.
• Follow up with KOL-generated prospects and convert qualified leads into paid bookings.
• Track revenue, bookings, conversion and campaign outcomes from each KOL collaboration.

What we're looking for

• Minimum of 2 years of working experience in beauty consultation, sales, or the aesthetic/skincare industry.
• Possesses a strong, promising, and active network or client database.
• Strong consultative selling, communication and relationship-building skills.
• Confidence communicating with clients through WhatsApp, social media, telephone and in-person channels.
• Professional judgement when handling client concerns and escalating clinical questions.
• Ability to work collaboratively with doctors, therapists, receptionists, management and marketing teams.