Customer Expert (Spanish Speaker) Bali, Indonesia

amIT Global Solutions Sdn Bhd; Provinsi Bali; On-site; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Career development

Relocation support

Training programs

Multinational environment

Job summary

amIT Global Solutions Sdn Bhd in Bali, Indonesia is seeking a Spanish Speaking Customer Expert Representative to support customers via calls, emails, and live chat.

Fluency in Spanish and strong English, willingness to relocate onsite in Bali, and ability to work across channels, including night shifts and weekends, are required; fresh graduates welcome.

Qualifications

• Bachelor's degree in any field (GPA ≥ 2.75). Fresh graduates welcome.
• Native or fluent Spanish proficiency, both written and spoken; strong English communication.
• Able to work across chat, email, and voice channels; willing to rotate shifts including nights.
• Available to start immediately and relocate to Bali, Indonesia.

Responsibilities

• Provide timely and professional customer support through calls, emails, and live chats.
• Assist customers with basic technical inquiries using scripts and guidelines.
• Identify and escalate priority issues through the appropriate channels.
• Collaborate with the team to improve processes and overall customer experience.
• Meet quality standards and KPIs.

Skills

Spanish speaking

English proficiency

Customer support

Multichannel support

Education

Bachelor's degree

Job description

We Are Hiring: Spanish Speaking Customer Expert Representative – Bali, Indonesia

We are looking for a Spanish Speaking Customer Expert Representative to join our growing team in Bali.

If you are fluent or native in Spanish, have strong English communication skills, and enjoy helping customers, we'd love to hear from you.

Responsibilities

• Provide timely and professional customer support through calls, emails, and live chats.
• Assist customers with basic technical inquiries using provided scripts and guidelines.
• Identify and upscale priority issues through the appropriate channels.
• Collaborate with the team to improve processes and overall customer experience.
• Meet quality standards and key performance indicators (KPIs).

Qualifications

• Minimum Bachelor's degree in any field (GPA ≥ 2.75). Fresh graduates are welcome to apply.
• Native or fluent Spanish proficiency, both written and spoken.
• Strong English communication skills, both written and spoken (will be assessed during recruitment).
• Ability to work across multiple communication channels, including chat, email, and voice.
• Willing to work on shifting schedules, including night shifts, weekends, and public holidays.
• Fast learner, independent, and adaptable.
• Available to start immediately.
• Willing to relocate and work onsite in Bali, Indonesia.

Benefits

• Competitive salary package.
• Performance-based incentives and bonuses.
• Career development and growth opportunities.
• International and multicultural working environment.
• Relocation support for candidates coming from outside Bali.
• Comprehensive training and continuous learning programs.

We're looking for passionate individuals ready to grow and make an impact.