Customer Expert (Spanish Speaker) – Bali, Indonesia

TP; Provinsi Bali; On-site; IDR 78,120,000 - 133,920,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Career growth

Multicultural environment

Relocation support

Training programs

Job summary

TP in Bali, Indonesia, is hiring a Spanish-speaking Customer Expert Representative to join our growing team. If you are fluent in Spanish, have strong English skills, and enjoy helping customers, we'd love to hear from you.

You will provide timely support via calls, emails, and live chats, use provided scripts for basic technical inquiries, and escalate priority issues as needed. You’ll collaborate with teammates to improve processes and achieve KPIs.

Qualifications

• Bachelor's degree in any field; GPA ≥ 2.75; fresh graduates welcome.
• Native or fluent Spanish proficiency, both written and spoken.
• Strong English communication, both written and spoken.
• Ability to work across chat, email, and voice channels.
• Willing to work shifting schedules, including nights, weekends, and holidays.
• Willing to relocate and work onsite in Bali, Indonesia.

Responsibilities

• Provide timely customer support through calls, emails, and live chats.
• Assist customers with basic technical inquiries using scripts and guidelines.
• Identify and escalate priority issues through the appropriate channels.
• Collaborate with the team to improve processes and overall customer experience.
• Meet quality standards and KPIs.

Skills

Spanish proficiency

English proficiency

Multichannel support

Shift work

Education

Bachelor's degree

Job description

We Are Hiring: Spanish Speaking Customer Expert Representative – Bali, Indonesia

We are looking for a Spanish Speaking Customer Expert Representative to join our growing team in Bali.

If you are fluent or native in Spanish, have strong English communication skills, and enjoy helping customers, we'd love to hear from you.

Responsibilities

• Provide timely and professional customer support through calls, emails, and live chats.
• Assist customers with basic technical inquiries using provided scripts and guidelines.
• Identify and elevate priority issues through the appropriate channels.
• Collaborate with the team to improve processes and overall customer experience.
• Meet quality standards and key performance indicators (KPIs).

Qualifications

• Minimum Bachelor's degree in any field (GPA ≥ 2.75). Fresh graduates are welcome to apply.
• Native or fluent Spanish proficiency, both written and spoken.
• Strong English communication skills, both written and spoken (will be assessed during recruitment).
• Ability to work across multiple communication channels, including chat, email, and voice.
• Willing to work on shifting schedules, including night shifts, weekends, and public holidays.
• Fast learner, independent, and adaptable.
• Available to start immediately.
• Willing to relocate and work onsite in Bali, Indonesia.

Benefits

• Competitive salary package.
• Performance-based incentives and bonuses.
• Career development and growth opportunities.
• International and multicultural working environment.
• Relocation support for candidates coming from outside Bali.
• Comprehensive training and continuous learning programs.

We're looking for passionate individuals ready to grow and make an impact.