International Tech Support Specialist

TP; Provinsi Bali; On-site; IDR 66,960,000 - 111,600,000; Full time

Benefits offered by this job

Night shift

Onsite in Bali

International clients exposure

Job summary

TP in Bali is seeking an English-speaking Tech Support Specialist to provide exceptional customer and technical support for our clients in the technology industry. You will troubleshoot software-related issues and guide users through effective solutions to ensure a positive experience across every interaction.

This role requires a Diploma or Bachelor's degree, fluent English, and at least 1 year in technical support or customer service, preferably for software products.

Qualifications

• Diploma or Bachelor’s degree in IT, accounting, or a related field.
• Fluent English (C1+) in written and spoken communication.
• Minimum 1 year in technical support or customer service, preferably software products.
• Familiarity with basic accounting principles and accounting software.
• Experience with ticketing systems and helpdesk tools.
• Strong problem-solving and analytical skills; structured troubleshooting approach.
• Willing to work a permanent night shift and onsite in Bali.

Responsibilities

• Provide technical support to customers via phone, email, live chat, and ticketing systems.
• Troubleshoot and resolve software-related issues promptly and professionally.
• Manage, monitor, and track customer inquiries through helpdesk and ticketing platforms.
• Provide clear guidance to customers throughout the problem-solving process.
• Deliver excellent customer service while meeting response and resolution targets.
• Maintain accurate documentation of customer interactions, issues, and resolutions.

Skills

English proficiency (C1+)

Technical support

Customer service

Helpdesk tools

Problem solving

Communication skills

Education

Diploma or Bachelor’s degree in IT/Accounting/Business

Tools

Ticketing systems

Helpdesk software

Accounting software

Job description

Location: Bali, Indonesia | Fully Onsite

Job Summary

We are looking for an English-speaking Tech Support Specialist to provide exceptional customer and technical support for our client in the technology industry. In this role, you will troubleshoot software-related issues, guide customers through effective solutions, and ensure a positive user experience across every interaction.

Key Responsibilities

• Provide technical support to customers via phone, email, live chat, and ticketing systems.
• Troubleshoot and resolve software-related issues in a timely and professional manner.
• Manage, monitor, and track customer inquiries through helpdesk and ticketing platforms.
• Provide clear and effective guidance to customers throughout the problem-solving process.
• Deliver excellent customer service while meeting established response and resolution targets.
• Maintain accurate documentation of customer interactions, issues, and resolutions.

Requirements

• Minimum Diploma or Bachelor's Degree in Information Technology, Accounting, Business, or a related field.
• Fluent English communication skills (C1 level or above) in both written and verbal communication.
• Minimum 1 year of experience in Technical Support or Customer Service, preferably supporting software products.
• Familiarity with basic accounting principles and accounting software.
• Experience using ticketing systems, helpdesk tools, and software troubleshooting platforms.
• Strong problem-solving and analytical skills, with a structured approach to troubleshooting.
• Willing to work a permanent night shift.
• Willing and able to work fully onsite in Bali.
• Competitive salary package.
• Career growth and development opportunities.
• Supportive and collaborative work environment.
• Opportunity to work with international clients and global teams.
• Gain valuable experience in international technical support and customer service.