Customer Care Specialist

DOKU, PT NUSA SATU INTI ARTHA; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

DOKU, PT NUSA SATU INTI ARTHA is seeking a Customer Support Officer to provide helpful information, respond to complaints, and maintain records of customer inputs to ensure satisfaction and professional support.

The role involves handling inquiries through multiple channels, following service standards, and contributing to continuous improvement within the Expert Care team. Strong communication and empathy are essential.

Qualifications

• Excellent communication and interpersonal skills are required.
• Ability to understand and resolve customer issues with empathy and professionalism.
• Strong problem-solving and time-management capabilities especially under pressure.

Responsibilities

• Communicate with customers via calls, emails, and other official channels following procedures and service standards.
• Follow up with customers and provide feedback to ensure satisfaction and professional support.
• Respond to, process, and monitor customer queries, track progress, and route issues to the right resources.

Skills

Strong communication

Empathy and active listening

Problem solving and time management

Attention to detail

Tools

CRM systems

Customer service software

Job description

DOKU, PT NUSA SATU INTI ARTHA is seeking a Customer Support Officer to provide helpful information, respond to complaints, and maintain records of customer inputs to ensure satisfaction and professional support.

The role involves handling inquiries through multiple channels, following service standards, and contributing to continuous improvement within the Expert Care team. Strong communication and empathy are essential.